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Self-Help Credit Union

Nonprofit credit unions financing housing

Senior Mortgage Loan Processor 1

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeCharlotte, NC, USANo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree or at least three years of related experience, or an equivalent combination of education and experience, plus three years of mortgage-related experience.
  • A strong commitment to creating economic opportunity for traditionally underserved communities.
  • Strong attention to detail.
  • Advanced ability to plan, organize, and prioritize work.
  • Ability to present information effectively, respond to questions from groups and individuals, and resolve borrower concerns.
  • Ability to develop good relationships with borrowers and vendors and resolve borrower or vendor concerns.
  • Strong mathematical skills, including the ability to handle complex calculations.
  • Ability to analyze financial and loan data independently.
  • Deep knowledge of the mortgage lending process, requirements, and compliance requirements.
  • Strong technical aptitude, including the ability to quickly learn new systems and proficiency with Microsoft Word, Excel, PowerPoint, and PDF documents.
  • Strong knowledge of and advanced ability to navigate the Encompass mortgage loan system.
  • Ability and willingness to work beyond normal work hours as needed.

Responsibilities

  • Set conditions for processing and analyze loan files, prepare files for final underwriting, and conduct quality control.
  • Calculate and analyze borrower information, income, loan documentation, disclosures, and borrower documentation; provide direction and oversight for collecting data from applicants.
  • Review loan paperwork, set processing conditions, analyze loan files, and prepare files for underwriting and quality control.
  • Verify borrower information and conduct loan-file analysis and quality control.
  • Ensure loan files meet program guidelines and federal and state compliance requirements, and request additional information when needed.
  • Provide direction and oversight for collecting applicant data and review collected verifications.
  • Track loan actions in the mortgage loan system, deadlines, and compliance alerts.
  • Review and analyze property appraisals, identify collateral issues, and initiate potential remedies.
  • Work with borrowers and loan officers to obtain information needed to complete files.
  • Troubleshoot complex documentation issues.
  • Review applications for completeness, identify open issues, request documentation, and prepare files for underwriting.
  • Analyze complete borrower information, identify when additional information may be required, and discuss concerns with the underwriter.
  • Collect and review client data for loan applications and verify borrower information provided in applications.
  • Order and review borrower verifications, including employment, credit, mortgage, and payoff verifications.
  • Monitor loan deadlines and track processor activity to ensure deadlines are met.
  • Participate in team projects as assigned.
  • Review files for quality control and prepare disclosures and compliance documents, including Loan Estimates and redisclosures.
  • Train and supervise other staff on disclosures.

Desired Qualifications

  • Three years of experience with FHA underwriting or FHA processing is preferred.
  • Spanish fluency is a plus.

About the Company

Self-Help Credit Union

Nonprofit credit unions financing housing

Self-Help Credit Union is a nonprofit network that provides fair and responsible mortgages and small business loans to borrowers in North Carolina, California, and beyond, helping them build wealth. It finances affordable housing, childcare centers, public charter schools, faith-based organizations, and community-focused commercial real estate to strengthen underserved areas. Its integrated model includes two credit unions, a loan fund, and a research and policy group that studies financial markets and advocates for policies to reduce poverty and expand ownership. Its goal is to create and protect ownership and economic opportunity for all by expanding access to fair credit and affordable financing, while educating policymakers and lenders to lower the cost of poverty.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Durham, NC
Founded
1980

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