Enterprise User Services Specialist

Overview

Susquehanna is looking for a Client Services Specialist to join our Enterprise User Services (EUS) team in Sydney. In this role, you will be one of the first points of contact for user technology in the office, providing a high level of support and customer service to our staff, visitors and education teams. Your responsibilities will include onboarding and offboarding staff, setting up visitors and coordinating desk moves. You will also ensure computers are built and deployed to the firm’s standard and look after workplace technology across the office. Alongside this, you will manage the asset lifecycle and the inventory room, coordinate PC and laptop warranty repairs, and provide Level 1 and Level 2 support for Citrix Virtual Apps and Desktops.

You will work closely with local and global colleagues, including specialist infrastructure, networking and security engineers, to support, maintain and improve the end-user environment across the APAC region. This role offers the opportunity to work in a rewarding environment for a trading firm that values technology. It would suit an individual who takes pride in great service and enjoys hands-on technical work.

What you can expect from us:

Real Impact: By integrating sophisticated coding techniques with innovative engineering ideas, we design and optimize systems that can process massive amounts of data while still ensuring high performance and stability. You’ll see how your contributions towards developing and supporting leading-edge hardware and software technologies make a firm-wide impact that makes us all smarter, faster, and better.

Collaboration: You will partner closely with teams across to manage scalable and highly performant systems to support trading in the region and globally.

Growth: For many of our roles, we don’t expect you to have prior industry experience in proprietary trading or financial services to succeed at Susquehanna. We’re looking for people who are naturally curious, relentless problem solvers, and have the desire to continuously innovate, learn, and grow.

Benefits: Susquehanna offers a wide array of competitive employee perks & benefits : Link

What we’re looking for

• 2+ years’ experience supporting end-user technology in a corporate environment
• A strong customer service focus and clear, professional communication
• Strong troubleshooting and logical thinking
• Self-motivated and organised, able to drive issues to resolution across multiple teams
• Knowledge of the following technologies:
  • Windows 11
  • Microsoft Active Directory
  • DNS and DHCP
  • SCCM
  • Microsoft 365
  • Citrix Virtual Apps and Desktops
• Basic network concepts (VLANs, routing, firewalls)
• Experience with asset management or inventory systems is an advantage
• Experience in trading floor environments or with trading applications (e.g. Bloomberg) is an advantage

Equal Opportunity Statement

We encourage applications from candidates from all backgrounds, and we welcome requests for reasonable adjustments during the recruitment process to ensure that you can best demonstrate your abilities.

About Susquehanna

Susquehanna is a global quantitative trading firm powered by scientific rigor, curiosity, and innovation. Our culture is intellectually driven and highly collaborative, bringing together researchers, engineers, and traders to design and deploy impactful strategies in our systematic trading environment. To meet the unique challenges of global markets, Susquehanna applies machine learning and advanced quantitative research to vast datasets in order to uncover actionable insights and build effective strategies. By uniting deep market expertise with cutting-edge technology, we excel in solving complex problems and pushing boundaries together.

What we do

We are experts in trading essentially all listed financial products and asset classes, with a focus on derivatives trading. Through market making and market taking, we handle millions of trading transactions around the world every day, providing liquidity and ensuring competitive prices for buyers and sellers. While our presence in the market is broad, our trading desks are highly specialised, allowing for a deep understanding of unique drivers of each asset class.

If you're a recruiting agency and want to partner with us, please reach out to [email protected]. Any resume or referral submitted in the absence of a signed agreement will not be eligible for an agency fee.

#LI-DN1 #LI-Onsite