Washington, DC, USA+4 moreMore locations: Portsmouth, VA, USA | Elizabeth City, NC, USA | Martinsburg, WV, USA | Yorktown, VA, USA
In Person
IT OperationsIT Service Desk & End User Support
No H1B Sponsorship
US Citizenship, US Top Secret Clearance Required
About the job
Requirements
An associate degree in a technical field is required.
At least 3 years of service desk experience is required.
Experience with Remedy, Windows Server domains in physical and virtual environments, LAN/WAN and Internet systems, Office 365, Windows 10, Microsoft Office, Active Directory, file server environments, Microsoft System Center Configuration Manager, and hardware installations for workstations, peripherals, and servers is required.
CompTIA Security+ certification is required.
U.S. citizenship and an active Secret clearance are required.
The candidate must provide professional and courteous support to customers.
Effective written and verbal communication skills are required.
Responsibilities
Perform service desk functions in a dynamic, geographically diverse environment.
Restore service interruptions, escalate problems according to approved escalation procedures, fulfill user requests, and troubleshoot and fix workstation issues.
Use the Remedy ITSM tool suite for problem management and resolution.
Provide input to SharePoint content and support the request-for-change process.
Create, unlock, disable, and enable accounts; unlock and enable client devices; and de-provision accounts.
Support enterprise backups, manage distribution lists, validate patch management, and restore files.
Manage trouble tickets in Remedy.
Manage permissions and access.
Provide email and mobile device support.
Support virtual desktops and user transfers.
Support hardware and software configuration, operation, use, and troubleshooting.
Provide Tier I and Tier II support to users.
Provide system administration support.
Job Description
Multiple Locations: Washington DC, Yorktown, VA, Portsmouth, VA, Elizabeth City, NC and Martinsburg, WV.
Required - Active Secret Clearance
Perform service desk functions in a dynamic, geographically diverse environment, including restore service interruptions, escalate problems IAW approved escalation procedures, fulfill user requests, troubleshoot and fix workstations issues. Use Remedy ITSM tool suite to provide problem management and resolution,, provide input to content in SharePoint, and support "request for change" process. Candidate is responsible for account management (create new accounts, unlock/disable/enable accounts, unlock.enable client devices, de-provision accounts, Responsible to support enterprise backups, manage distribution lists, support and validate patch management, file restoration
Responsibilities
Manage trouble tickets in Remedy
Account management
Permission and access management
Provide email and mobile device support
Support virtual desktop
Support user transfers
Support hardware and software configuration, operation/use and troubleshooting
Provide Tier I/II support to users
Provide system administration support
Qualifications
Associates degree in technical field
3+ years experience in service desk
Experience with Remedy, Windows server domain (physical and virtual), LAN/WAN and Internet systems, Office 365, Windows 10, Microsoft Office, Active Directory, file server environments, Microsoft System Center Configuration Manager (SCCM), hardware installations (workstations, peripherals and servers)
Effective written and verbal communication
Ability to provide professional, courteous support to customers
Sec+ certification
US Citizen and Secret clearance...
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.