Quality Performance Lead Workers Compensation
Arthur J. Gallagher & Co.
Quality Performance Lead Workers Compensation
Arthur J. Gallagher & Co.
Global insurance brokerage, risk management, consulting
Ideal candidates will have formal Lead or Supervisory experience in Workers' Compensation, jurisdictional knowledge and expertise in any location.
• Dedicated to offering exclusive customer care services to meet needs of client base, specializing in worker's compensation claims.
• Engineer customized client audits, monitor performance metrics, provide technical training, and assist branches in meeting client expectations.
• Development of processes and procedures to ensure compliance with client, broker, and carrier expectations.
• Oversight of resources and direct reports, development of trend analysis, producing/delivering training, and conducting both internal and external audits.
• Additional duties may include preparation of executive reports, monthly oversight reports, and review and development of processes of branch handling to improve claim outcomes.
Ideal candidates for this position will have:
• Claims Background: 7-10 years experience working with Worker's Compensation claims-seeking medical AND indemnity experience
• Jurisdictions: FL, GA, TX licenses are preferred, but open to nationwide coverage. Previous auditing experience
• Strong process management and direct leadership skills
• Ability to professionally interact with all levels of claims management
Required Qualifications:• High School Diploma• Minimum of 7 years related Worker's Compensation claims experience. Must have claims handling experience and have formal Work Comp Lead experience. Captive experience is preferred.• Knowledge of accepted industry standards and practices.• Computer experience with related claims and business software.
Desired:• Bachelor's Degree
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At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Global insurance brokerage, risk management, consulting
Arthur J. Gallagher & Co. is a global insurance brokerage and risk management firm. It helps businesses, public entities, and individuals manage risk and obtain insurance through three segments: brokerage, risk management, and corporate. The brokerage unit offers a full range of retail and wholesale insurance brokerage and consulting services to match clients with coverage. The risk management unit handles contract claim settlements, claim administration, loss control consulting, and risk management information services to reduce exposures. The corporate unit oversees the company’s clean energy and other investments. The firm differentiates itself by providing end-to-end risk solutions across insurance placement, claims handling, risk counseling, and investment activities, rather than focusing on a single service. Its goal is to help clients manage risk effectively, protect assets, and pursue value through diverse investments, including clean energy.
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