Project Manager - People Experience - People Experience

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

As Project Manager - People Experience, you will lead the delivery of strategic transformation and CI projects that improve the experience of employees, managers and HR teams across Haleon. You will combine strong project management discipline with a deep focus on customer experience, ensuring solutions are not only delivered successfully, but drive measurable improvements in service, adoption, simplicity and business outcomes.

You will manage complex, global initiatives from initiation through to implementation and benefit realisation. You will work across Global Process Owners, Centres of Excellence, Digital & Technology and wider HR stakeholders to ensure projects are effectively governed, successfully delivered and embraced by end users. 

Success in this role will be measured by the quality of delivery, the experience improvements achieved, the adoption of new ways of working, and the sustainable value created for People Solutions and the wider business.

Key responsibilities:

• Lead the end-to-end delivery of complex People Solutions projects, ensuring scope, timelines, budgets and expected outcomes are achieved. 

• Translate strategic priorities into clear project plans, delivery roadmaps, milestones and measurable success criteria. Ensure customer experience and adoption considerations are embedded from the outset. 

• Partner with Global Process Owners, HR leaders, Centres of Excellence, Digital & Technology and wider stakeholders to shape and deliver people-centric solutions.

• Establish and maintain robust project governance, including steering committees, project forums, RAID logs, action trackers, decision logs and reporting. 

• Proactively manage project risks, issues, dependencies, resources and budgets, resolving obstacles and escalating where required. 

• Drive delivery across multiple workstreams, ensuring alignment, accountability and successful execution against agreed plans. 

• Use employee feedback, customer insights, operational metrics and business data to inform project decisions and optimise outcomes. 

• Lead stakeholder engagement activities to build alignment, create commitment and ensure successful delivery across complex global environments. 

• Partner with change and communications teams to develop adoption strategies that maximise readiness, engagement and long-term success. 

• Measure and track benefits realisation, ensuring initiatives deliver meaningful improvements in experience, efficiency, service and business performance. 

• Identify opportunities to simplify processes, remove friction, standardise ways of working and improve service delivery across People Solutions. 

• Champion project management excellence by embedding consistent tools, methodologies, governance standards and delivery practices across the portfolio.

About you 

Technical and functional expertise:

• 8-10 years’ experience delivering complex transformation, organisational change, process improvement and/or technology-enabled projects within large global organisations.

• Fully qualified project manager with recognised certification such as PMP, PRINCE2, Agile, Scrum or equivalent.

• Strong experience leading projects involving process redesign, operating model change, service transformation, HR technology and/or employee experience improvements.

• Proven ability to manage project budgets, governance forums, executive stakeholders, risks, issues, dependencies and delivery teams.

• Experience developing and managing detailed project plans, dashboards, status reporting and benefits realisation frameworks.

• Strong understanding of change management, stakeholder engagement and adoption approaches.

• Analytical mindset with the ability to interpret data, identify trends and translate insights into action.

• Experience with Workday, ServiceNow or other enterprise HR technology platforms is advantageous.

Leadership and behavioural capabilities:

• Strong project leadership skills with the ability to influence without authority and drive results through cross-functional teams.

• Excellent stakeholder management capabilities, including the ability to engage and influence senior leaders.

• Strong communication and storytelling skills, capable of translating complexity into clear and compelling messages.

• Commercially minded and outcome-focused, with a relentless focus on value and impact.

• Highly organised and able to manage multiple priorities in complex, fast-moving environments.

• Curious, pragmatic and solutions-focused, with a passion for continuous improvement.

• Resilient and adaptable, comfortable navigating ambiguity, change and competing priorities.

• Strong customer mindset with a genuine passion for creating better employee and manager experiences.

• Demonstrates accountability, ownership and a commitment to delivering high-quality outcomes.

 Job Posting End Date

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. 

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.