Housekeeping Manager

Assist in the day-to-day supervision to achieve customer satisfaction and quality service while assuring compliance with policies and Standard Operating Procedures. Conducts inspections for cleanliness and uphold standards of daily staff of 16-20 employees effectively. 

• Previous supervisory experience is required.
• Knowledge of Housekeeping operation is necessary.  
• Knowledge of computers and typing skills are essential.
• Must possess strong written and verbal communication skills, including the ability to read, write, and communicate fluently in English, with excellent customer service skills.
• Must maintain a neat and professional appearance.
• Must be flexible to work various shifts and at multiple properties; bilingual abilities preferred.
• Knowledge of collective bargaining agreements preferred.
• Previous housekeeping supervisory experience preferred.
• Ability to manage multiple assignments and make progress under time constraints.
• Ability to access, input, and analyze information using moderately complex computer systems and written materials, and to act independently when drawing conclusions.
• Ability to perceive quality of work, review documents, follow instructions, and respond to guest, client, or staff inquiries.
• Ability to remain alert throughout the shift and calm during emergency situations while exercising sound judgment. 

ADDITIONAL REQUIREMENTS 

• Ability to perform physical tasks, including standing and walking for the duration of the shift, as well as bending, stooping, kneeling, climbing, and ascending/descending stairs.
• Work in a fast-paced environment handling multiple tasks under time constraints.
• Must be able to lift up to 50 lbs and handle sensitive staff and guest situations in a timely manner.
• May use a step stool to reach high areas; must climb stairs and continuously balance, bend, stoop, and kneel.
• Must frequently crouch, squat, push/pull, work overhead with both arms, and use hands for continuous grasping.
• Must be able to push, pull, and lift furniture (e.g., mattresses, tables, chairs, lamps).
• Must be able to safely work with provided cleaning chemicals and with chemical fumes and smoke.  
• Must tolerate required PPE (gloves, safety glasses/goggles, etc.) and safely operate motorized equipment.
• Ability to work in a smoking and pet-friendly environment.

• Lead and support housekeeping Team Members to ensure guest rooms, public areas, and hotel spaces meet cleanliness and quality standards.
• Supervise daily staff performance, provide coaching, conduct evaluations, and address performance concerns when necessary.
• Recruit, interview, hire, train, and develop team members while fostering a positive and productive work environment.
• Ensure compliance with hotel policies, procedures, safety regulations, and OSHA standards.
• Inspect guest rooms and work areas regularly to maintain exceptional cleanliness and service standards.
• Respond to guest inquiries, concerns, and special requests professionally and efficiently to ensure a positive guest experience.
• Coordinate with Front Desk and other departments to communicate room status updates and support hotel operations.
• Monitor inventory levels of housekeeping supplies and amenities and report operational or maintenance issues promptly.
• Promote a safe work environment by identifying and addressing safety concerns, equipment issues, and maintenance needs.
• Communicate clearly and effectively with Team Members and management, both verbally and in writing.
• Utilize hotel systems and Microsoft Office applications to support daily operations and reporting.
• Participate in training sessions, departmental meetings, and management meetings to support continuous improvement and operational excellence.