Multiline Underwriter - Edupac

A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference 

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

We’re looking for a Multiline Underwriter to join our Edupac team and help establish one of Australia’s largest specialist education insurance portfolios.

Supporting schools and educational institutions across Australia, you’ll work across Property, Liability, Motor, Financial Lines and Accident and Health. You’ll work closely with Aon and a broad range of internal stakeholders to deliver sound underwriting outcomes, responsive service and a seamless experience for our broker partner and customers.

This is a unique opportunity to broaden your underwriting capability across several lines of business. Working within established underwriting frameworks and delegated authority, you’ll apply underwriting judgement, coordinate referrals and help ensure information and policy activity are managed accurately and efficiently.

As part of a newly established team, you’ll also contribute to the processes and ways of working that will support the portfolio into the future. The role would suit an Assistant Underwriter or developing Underwriter who is ready to take the next step, as well as an experienced Underwriter interested in building broader multi line capability.

You’ll remain market facing and build strong relationships with Aon’s client teams, while collaborating closely with Zurich’s underwriting, operations, claims and distribution teams. This is an opportunity to combine underwriting, relationship management and operational excellence within a significant new portfolio.

What does this look like in practice:

• Assess and underwrite new business, renewals and policy changes within agreed frameworks and delegated authority.
• Apply underwriting criteria consistently, identifying matters that require referral or escalation to senior underwriting specialists.
• Work across Property, Liability, Motor, Financial Lines and Accident and Health, building broader multi line underwriting capability.
• Build a strong working relationship with Aon and act as a trusted day to day contact for underwriting and policy administration matters.
• Deliver timely and accurate responses to broker enquiries, ensuring service commitments are consistently achieved.
• Review risk and policy information carefully, ensuring documentation is complete, accurate and processed in line with agreed requirements.
• Manage endorsements, cancellations, reinstatements and other policy adjustments efficiently and accurately.
• Collaborate with underwriting specialists, operations, claims and distribution teams to deliver positive customer outcomes.
• Contribute to the establishment and continuous improvement of underwriting frameworks, processes, documentation and service delivery across the Edupac portfolio.
• Support colleagues across the portfolio through knowledge sharing, collaboration and cross training across different lines of business.

Important to your success – let’s grow together

You’ll be someone who enjoys working collaboratively, takes ownership and brings a customer focused approach to everything you do. You build trusted relationships, communicate with confidence and value accuracy, responsiveness and continuous improvement.

You’ll be comfortable working within structured underwriting frameworks, while using sound judgement to recognise when a matter requires referral or escalation. You’ll also have the curiosity and flexibility to develop your knowledge across several lines of business.

In order to be successful, you will have the following:

• Exposure to Property, Liability, Motor or broader General Insurance underwriting. We are also open to experienced Assistant Underwriters who are ready to take the next step in their career.
• An understanding of underwriting principles and risk assessment, with the ability to apply agreed frameworks and make sound decisions within delegated authority.
• Strong attention to detail and the ability to follow established processes while managing multiple priorities.
• The confidence to identify matters requiring further review and engage the appropriate underwriting specialist.
• Experience building effective relationships with brokers, customers and internal stakeholders.
• Strong communication, problem solving and decision making skills.
• A collaborative approach and an interest in developing capability across multiple lines of business.
• Resilience, empathy and professionalism when working with sensitive customer, claims and risk information.
• Knowledge of legislation and regulatory requirements relevant to the General Insurance industry.

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application. 

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!