Full-Time

WFM Forecaster

Posted on 6/18/2024

Vivid Seats

Vivid Seats

501-1,000 employees

Operates online North American ticket marketplace


Mid

Coppell, TX, USA

Required Skills
Management
Business Analytics
Requirements
  • 3-4 years of WFM experience in a centralized call center environment
  • Experience with Predictive Modeling and/or business analytics
  • Demand/Capacity modeling
  • Must be able to forecast short term and long term (2 weeks to 90 days out)
  • Understanding of data and why forecast is inaccurate
  • Experience with BPO forecasting and identify cost and staff shortages
Responsibilities
  • Effectively administer the workforce management platform
  • Drive resource optimization by working cross-functionally to dig into trends
  • Responsible for short term forecasting, intra-day management, tactical planning and schedule adjustments
  • Manage day-to-day operations through real-time performance management

Vivid Seats provides an engaging and dynamic environment for employees, centering its operation in an online ticket marketplace that connects buyers and sellers across North America. The company employs proprietary software and advanced technology to enhance user experiences and streamline ticket transactions, positioning itself as a leader in its industry. Working at this company offers individuals the opportunity to be at the forefront of facilitating exciting live event experiences, making every workday both challenging and rewarding.

Company Stage

IPO

Total Funding

$350.3M

Headquarters

Chicago, Illinois

Founded

2001

Growth & Insights
Headcount

6 month growth

4%

1 year growth

12%

2 year growth

31%