Automotive Service & RepairService Advising & Estimating
About the job
Requirements
Must have strong customer service skills.
Must be an active listener.
Must work effectively under pressure and meet promised service times.
Responsibilities
Greet customers and assist them with their service needs.
Consult with technicians about needed repairs and recommendations for customers' vehicles.
Answer customer questions about service outcomes and consult with technicians when necessary.
Inform customers about potential cost savings and warranty protections.
Assist customers in deciding whether to have their car repaired at the dealership's shop or trade in the vehicle.
Oversee and manage the service center's scheduling and workflow.
Description
Universal Toyota is currently seeking reliable, performance-driven individuals to add to our award-winning team of Express Maintenance Service Advisors. Duties and responsibilities may include the following:
Greeting customers and assisting them with service needs.
Consulting with technicians about needed repairs and recommendations on customers' vehicles.
Answering customer questions about service outcomes and consulting with technicians when necessary.
Informing customers about potential cost savings and warranty protections.
Assisting customers with deciding to fix their car through the dealership's shop or trading the vehicle in
Overseeing and managing the service center's scheduling and workflow.
Requirements
Must have great customer service skills.
Must be an active listener.
Team player.
Must be able to work and perform under pressure and promise times.