Innovetive Petcare

Operational support for veterinary practices

Veterinary Receptionist

Clinical Support & Patient AdministrationPosted on Nov 12

Full-timeSimpsonville, SC, USA$17 - $20 /hrIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
Previous customer service, reception, administrative, or client-facing experience is required.
Strong verbal and written communication skills are needed for phone calls and in-person client interactions.
Strong organization, attention to detail, and ability to prioritize multiple responsibilities in a busy environment are required.
The candidate must be professional, compassionate, and composed when assisting clients in stressful or emotional situations, including unexpected illness and end-of-life care.
The candidate must be comfortable working around dogs and cats of varying sizes, temperaments, and medical conditions in an active veterinary hospital.
The candidate must be willing to assist with patient movement and handling when appropriate, following hospital safety and handling protocols.
The candidate must be dependable and adaptable, work independently, and support the needs of the medical team.
The candidate must be able to remain on their feet for extended periods, including standing, walking, and moving throughout the hospital.
The candidate must be able to bend, reach, and occasionally lift or move supplies and equipment.
The candidate must be comfortable working near animals and exposure to barking, pet dander, cleaning products, bodily fluids, and typical veterinary hospital odors.
The candidate must be able to navigate a fast-paced clinical environment with frequent interruptions and changing priorities.
The candidate must be willing to safely guide or move patients as needed, with appropriate team support and handling procedures.

Responsibilities

Welcome clients and patients, creating a friendly, professional first impression and positive hospital experience.
Answer incoming calls, schedule appointments, and coordinate client communications and follow-ups.
Collect and accurately document patient histories, medical records, and appointment information.
Manage patient check-in and check-out, prepare invoices, process payments, and assist with account questions.
Coordinate with veterinarians and veterinary technicians regarding patient arrivals, scheduling needs, and client concerns.
Assist with prescription, food, and over-the-counter product requests as directed by the medical team.
Maintain accurate electronic medical records and support daily front-office organization and hospital operations.
Help maintain a clean, welcoming reception area while supporting the needs of clients, patients, and teammates.

Desired Qualifications

Veterinary reception or animal hospital experience is strongly preferred.
Familiarity with veterinary terminology, medical records, and appointment scheduling is a plus.

Simpsonville Animal Hospital is seeking a friendly, organized, and dependable Veterinary Receptionist to join our team! We are a full-service small-animal hospital providing compassionate veterinary care for dogs and cats, with services ranging from preventive wellness and dentistry to surgery, diagnostics, internal medicine, and urgent care.

Our reception team plays an essential role in creating a welcoming experience for clients, keeping hospital operations organized, and helping our medical team provide exceptional patient care. We're looking for someone who communicates confidently, enjoys working with people and pets, and can stay organized in a busy veterinary environment.

Pay: $17–$20 per hour, based on experience
Schedule: Full-time | 4-day workweek | Approximately 36 hours per week

Welcome clients and patients, creating a friendly, professional first impression and positive hospital experience.
Answer incoming calls, schedule appointments, and coordinate client communications and follow-ups.
Collect and accurately document patient histories, medical records, and appointment information.
Manage patient check-in and check-out, prepare invoices, process payments, and assist with account questions.
Coordinate with veterinarians and veterinary technicians regarding patient arrivals, scheduling needs, and client concerns.
Assist with prescription, food, and over-the-counter product requests as directed by the medical team.
Maintain accurate electronic medical records and support daily front-office organization and hospital operations.
Help maintain a clean, welcoming reception area while supporting the needs of clients, patients, and teammates.

High school diploma or equivalent required.
Previous customer service, reception, administrative, or client-facing experience required.
Veterinary reception or animal hospital experience strongly preferred; familiarity with veterinary terminology, medical records, and appointment scheduling is a plus.
Excellent verbal and written communication skills, with confidence handling phone calls and in-person client interactions.
Strong organization, attention to detail, and the ability to prioritize multiple responsibilities in a busy environment.
Professional, compassionate, and composed when assisting clients during stressful or emotional situations, including unexpected illness and end-of-life care.
Comfortable working around dogs and cats of varying sizes, temperaments, and medical conditions in an active veterinary hospital.
Willingness to assist with patient movement and handling when appropriate, while following hospital safety and handling protocols.
Dependable, adaptable, and collaborative, with the ability to work independently and support the needs of the medical team.

Physical & Working Environment

Ability to remain on your feet for extended periods, including standing, walking, and moving throughout the hospital.
Ability to bend, reach, and occasionally lift or move supplies and equipment.
Comfortable working in close proximity to animals, including exposure to barking, pet dander, cleaning products, bodily fluids, and typical veterinary hospital odors.
Ability to navigate a fast-paced clinical environment with frequent interruptions and changing priorities.
Willingness to assist with safely guiding or moving patients as needed, with appropriate team support and handling procedures.

About the Company

Innovetive Petcare

Operational support for veterinary practices

Innovetive Petcare partners with veterinary practices to support their growth and professional development. It handles day-to-day business operations so veterinary teams can focus on delivering high-quality medical care to pets and owners. The company works by forming partnerships with practices, providing operational support, education, and staff development, and earning revenue from these partnerships and services offered. What sets Innovetive Petcare apart is its emphasis on local, community-focused relationships and ongoing professional development and workplace culture, rather than just services. The company’s goal is to help veterinary practices grow sustainably while improving patient care and creating fulfilling workplaces.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Austin, TX
Founded: 2014

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