Customer Representative - Sales & Retention

WHY JOIN US?

At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Representative, Sales & Retention, you will play a critical role in building a new function that directly impacts our company’s growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.

*We are seeking candidates that are legally authorized to work in the United States, without sponsorship.

OUR VALUES

At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything we do. We empower our employees to move fast, work smart, and serve customers with excellence. Whether in the field, in the office, or behind the scenes, every team member plays a vital role in helping us provide fast, reliable, and straightforward connectivity solutions to the communities we serve. We are committed to building a culture of accountability, innovation, and customer focus—where everyone contributes to making Ezee Fiber the easiest and most trusted fiber provider in the industry.

JOB SUMMARY

Ezee Fiber is looking for a dynamic and customer-focused Customer Representative, Sales and Retention, to join our high-energy team. In this role, you will handle both inbound and outbound sales and retention efforts, assisting new and existing customers with their internet service needs.

ESSENTIAL FUNCTIONS

• Outbound dialing to prospective customers, introducing them to Ezee Fiber services and converting leads into new sales.
• Handling inbound sales and retention calls, assisting existing customers with service inquiries, upselling additional products, and ensuring a seamless customer experience.
• Engage with customers to build trust and establish long-term relationships.
• Identifying customer needs and offering solutions to ensure satisfaction and loyalty.
• Collaborating with the contact center, marketing, and other departments to drive business growth and support the business goals.
• Educate customers on Ezee Fiber’s high-speed fiber internet and available service options.
• Meet or exceed sales and retention targets through effective communication and problem-solving.
• Other duties as required.

QUALIFICATIONS

Education and Experience Requirements: High school diploma or equivalent, one to three years of proven experience in sales or customer service (preferably in a contact center or telecommunications environment).

• Strong persuasion and negotiation skills, with the ability to confidently handle objections and close sales.
• Excellent communication skills, both verbal and written, to effectively engage with customers.
• Ability to build rapport quickly and create a positive customer experience.
• Problem-solving skills to address customer concerns and retain existing customers.
• Comfortable with outbound sales calls and working in a goal-driven environment.
• Basic computer proficiency, including CRM systems and call center software.
• Ability to multitask and stay organized in a fast-paced setting.
• A team-oriented attitude with a willingness to collaborate across departments.

CERTIFICATES, LICENSES, REGISTRATIONS

None 

PHYSICAL, FIELD, OR ENVIRONMENTAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

TOTAL REWARDS

• Competitive compensation package
• Health, Dental and Vision insurance
• 401k match
• Paid time off and other generous benefit programs
• Tuition reimbursement