Financial Care Counselor - Administration

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

$5000 Commitment Bonus for qualifying candidates!  

JOB LOCATION

2301 Erwin Rd, Durham

JOB SUMMARY

We are seeking a Financial Care Counselor to provide financial navigation and patient access support for international, executive, VIP, and high-profile patient populations. Serve as a trusted resource to patients, families, sponsors, embassies, insurers, and clinical teams by facilitating financial clearance, authorization, registration, and payment processes while delivering an exceptional service experience. 

JOB DUTIES AND RESPONSIBILITIES

• Coordinate financial clearance, insurance verification, sponsorship review, and authorization activities to ensure timely access to care.
• Guide patients and families through registration, financial counseling, payment arrangements, and hospital billing processes with professionalism and empathy.
• Manage complex domestic and international payment arrangements, including self-pay, sponsored, managed care, and governmental funding sources.
• Ensure accurate patient demographic, financial, sponsorship, and insurance information is maintained within electronic systems.
• Deliver a highly personalized, concierge-level experience for high-profile and international patients while maintaining discretion and confidentiality.
• Demonstrate cultural awareness and sensitivity when supporting patients and families from diverse linguistic, cultural, and geographic backgrounds.
• Apply critical thinking and innovative problem-solving to address unique financial, access, and care coordination challenges that may arise during the patient's healthcare journey.
• Examine insurance policies and other third party sponsorship materials for sources of payment.
• Explain policies and procedures, and resolves problems.

JOB ELIGIBILITY REQUIREMENTS

• High School diploma required.

• Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business.

• Two years experience working in hospital service access, clinical service access, physician office or billing and collections. Or, an Associate's degree in a healthcare related field and one year of experience working with the public. Or, a Bachelor's degree and one year of experience working with the public.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.