AI Consulting & Solutioning Lead - Insurance

EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. 

We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit www.exlservice.com.

Role Title:AI Consulting & Solutioning Lead – Insurance

BU/Segment: EXL Digital

Location:   London, United Kingdom (Flexible hybrid working 3-4 Days in the office each week)

Employment Type: Permanent

Summary of the role:

EXL is seeking an experienced AI Consulting & Solutioning Lead – Insurance to join EXL Digital and help drive the growth of our Digital Transformation business across the UK and EMEA.

This is a senior, client-facing consulting and growth role requiring strong domain experience within the Insurance sector, combined with expertise in AI, data, digital transformation and technology-led consulting.

We are looking for someone who understands the insurance industry, its business models, operating environments, value chains and transformation priorities, and can translate that domain knowledge into high-value digital and AI-enabled solutions for clients.

The successful candidate will engage with senior business and technology stakeholders across the Insurance ecosystem, acting as a trusted advisor to identify transformation opportunities, understand complex business challenges and shape solutions that deliver measurable commercial and operational value.

You will lead opportunities from origination and client discovery through consulting, solution design, commercial shaping and closure, bringing together multidisciplinary teams across AI, Data, Digital Engineering, Architecture and Delivery. You will represent EXL’s broader portfolio of data- and AI-led transformation capabilities while ensuring solutions are grounded in the specific needs and priorities of Insurance clients.

A key part of the role will be driving growth. You will develop senior client relationships, identify new buying centres and opportunities, build and accelerate pipeline, shape propositions and contribute to EXL’s go-to-market strategy for Insurance across the UK and EMEA.

You will also lead strategic digital transformation engagements, including maturity assessments, transformation strategy, target-state blueprinting, technology and AI roadmaps, and implementation prioritisation, helping Insurance clients move from transformation ambition through to execution.

This role is particularly suited to a commercially minded consulting leader with deep Insurance domain knowledge who can combine industry expertise with strong technology and AI acumen, executive-level client engagement and the ability to originate, shape and convert complex transformation opportunities

As part of your duties, you will be responsible for:

• Lead Digital growth across UK/EMEA markets, with a strong focus on the Insurance sector.

• Define and implement go-to-market strategy for Digital within Insurance.

• Lead opportunity identification, progression, solutioning and closure.

• Represent the full portfolio of EXL’s data-, AI- and digital-led transformation solutions and products.

• Proactively drive pipeline volume and velocity across target Insurance accounts and markets.

• Consultatively engage with clients to identify transformation opportunities, shape deals and convert opportunities.

• Collaborate across service lines and business unit teams to originate and shape new opportunities.

• Develop and articulate the business and economic value of proposed solutions.

• Research new market opportunities across target Insurance segments and capability areas, identifying higher-margin, transformation and outcome-linked opportunities.

• Develop a strong network of contacts across existing and prospective Insurance clients to identify new opportunities, buying centres and areas for account expansion.

Insurance Digital Transformation Consulting

• Act as a trusted advisor to senior stakeholders across the Insurance sector on the application of AI, GenAI, data, automation and digital technologies.

• Understand clients’ business objectives, operating models and challenges to define transformation strategies and tailor solutions.

• Identify opportunities to transform areas such as underwriting, claims, policy administration, distribution, pricing, customer experience, operations and risk through data, AI and digital capabilities.

• Lead digital maturity assessments, target-state blueprinting and prioritisation of implementation roadmaps.

• Shape AI and data-led solutions that improve operational efficiency, decision-making, customer outcomes and commercial performance.

• Ensure solutions are scalable, sustainable and aligned with Insurance industry best practices.

• Support clients in managing the organisational and operational change associated with digital transformation.

• Develop strategies to support the successful adoption of new technologies, processes and ways of working.

P&L Ownership

• Own the P&L of Digital Transformation engagements across target Insurance accounts and service lines.

• Create and drive revenue projections based on existing pipeline, account expansion and new pursuits.

• Develop and manage budgets for digital transformation projects.

• Be accountable for the financial performance of digital projects and initiatives.

• Develop and implement pricing strategies for digital services and solutions, ensuring they are commercially competitive and aligned with market expectations.

Key Performance Indicators

• Deal pipeline and velocity of opportunity progression and closure.

• Transformation advisory-to-implementation conversion.

• Revenue and margins from digital opportunities, including consulting, one-time implementations, annual recurring revenue, digital solutions and CoE opportunities.

• Expansion of existing Insurance client revenue, including penetration into new buying centres.

• Development and conversion of new Insurance client opportunities.

Qualifications and experience we consider to be essential for the role:

Essential Insurance Domain Experience

• Strong professional experience within the Insurance sector, gained through consulting, technology services and/or industry roles.

• Demonstrable understanding of the Insurance industry landscape, business models, operating models, value chains and key transformation priorities.

• Strong knowledge of core Insurance functions and processes, which may include underwriting, claims, policy administration, pricing, distribution, customer servicing, operations and risk.

• Experience advising Insurance clients on digital, data, AI and/or technology-led transformation.

• Established credibility engaging with senior business and technology stakeholders within Insurance, with the ability to connect industry challenges to practical transformation solutions.

• Proven experience identifying, shaping and progressing complex consulting and technology opportunities within the Insurance sector.

• Strong understanding of how AI, GenAI, data, analytics, automation and digital technologies can be applied across the Insurance value chain to improve decision-making, operational performance, customer outcomes and business value.

• Experience developing and shaping transformation propositions and business cases for Insurance clients.

• Experience leading multidisciplinary solutioning teams across consulting, architecture, engineering, data, AI and delivery.

• Strong commercial capability, with experience contributing to pipeline development, revenue growth, deal conversion and account expansion.

Skills and Personal attributes we would like to have:

• Ability to work with Insurance clients in a consultative way and co-define transformation and solution opportunities.

• Ability to lead solutions-led digital transformation conversations with C-suite and senior Insurance executives.

• Credibility to act as a trusted advisor on how Insurance organisations can create measurable value through Digital, Data and AI.

• Proficiency in using data, AI, GenAI, automation and workflow technologies to conceptualise and shape solutions that address business needs.

• Ability to create and communicate a clear vision for digital transformation aligned with a client’s strategic objectives.

• Strong combination of Insurance domain expertise, technology understanding and commercial acumen.

• Proven influencing, stakeholder management and collaboration skills.

• Innovative and forward-looking mindset, with the ability to identify emerging opportunities created by AI and new technologies.

• Structured leadership communication and presentation skills with strong executive presence.

• Strong digital portfolio management and client/stakeholder management capabilities.

• Demonstrable ability to move between strategic consulting, solution shaping and commercial conversations, taking opportunities from initial client need through to executable transformation programmes

.As part of a leading global Data and AI company, you can look forward to:

• A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.

• EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.

• At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.

• As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.

• EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).

• At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

To be considered for this role, you must already be eligible to work in the United Kingdom.