Front Office Supervisor

Job Description

Providing engaging, sincere, personalized service is one of the ways our Colleagues are turning moments into memories for our Owners and Guests at Fairmont Hotels & Resorts. Be an ambassador for an exceptional guest experience as Reception Supervisor, where your passion for service will inspire your team and make our Owners and Guests feel valued.

What is in it for you:

• Wonderful work-life balance with incredible access to the outdoors steps away from the lodge.
• Seasonal part-time employment. Job attached off-seasons.
• Option for 401k.
• Incredible team culture with many engagement opportunities. A place to feel appreciated.
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Summary of Responsibilities:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Lead and supervise the Reception/Transportation team while ensuring all service standards are followed
• Handle Owner/Guest concerns and react quickly, logging and notifying proper departments
• Attend regularly scheduled departmental meetings
• Assign tasks according to daily workflow
• Balance operational, administrative and Colleague needs
• Assist Owners and Guests regarding hotel facilities in an informative and helpful way
• Coordinate arrival and departure schedules for Owners and Guests
• Coordinate daily transportation needs
• Manager on duty responsibilities as assigned
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Qualifications

Qualifications:

• Valid Driver's License in good standing required
• Must be 21+ years of age with 4 years of driving experience
• Previous experience in guest services department preferred
• Previous Property Management System experience preferred
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift
• Frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

Your team and working environment:

• Tight-knit, inclusive, and knowledgeable teammates.
• Supportive team always willing to work together to complete the task at hand.
• Cohesive teams with the ability to be successful with and without direct supervision.

Visa Requirements: Applicants must be legally eligible to work in the USA. We are unable to sponsor work visas.

Starting Salary: $25.00/hr

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Other benefits found in "What's In It For You?"

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging: We celebrate our differences. We support each other and we always stand together.​

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity: We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Compensation: 25 to N/A (USD) (HOURLY)