Front Desk Agent Turnant

At Castello di Casole, a Belmond Hotel, we are looking for a welcoming and polished Front Desk Agent, who will deliver seamless check-in/check-out procedures and personalized guest hospitality. 

• Manage guest check-in, check-out, room assignments, and billing procedures via Property Management System (PMS). 
• Welcome guests upon arrival with genuine warmth, providing
• property orientation and key information. 
• Handle incoming inquiries, telephone calls, and guest requests promptly and professionally. 
• Coordinate guest movements, special amenities, and preferences with Housekeeping and Concierge. 
• Maintain accurate guest billing records, cash floats, and credit card processing protocols. 

What You Bring 

• Minimum 2 years of experience in Front Office operations within 5-star luxury hotels. 

• Proficiency in PMS software (preferably Opera) and Microsoft Office. 

• High emotional intelligence, problem-solving mindset, and refined presentation. 

• Excellent communication and multitasking abilities. 

• Fluency in Italian and English; a third language is highly desirable. 

At Castello di Casole, A Belmond Hotel, Tuscany, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a range of compensation, and benefits including: 

• CCNL: Turismo Federalberghi 
• Type of Contract: Seasonal (2027 Summer Season) 

• Fifth level
• Accommodation: Provided for non-residents in a dedicated staff house with access to a swimming pool. 
• Staff Amenities: High-quality staff canteen and employee welfare benefits. 
• Discovery Belmond Program: Preferred employee rates and complimentary experiences across Belmond destinations worldwide. 
• Professional Development: Learning opportunities, wellness programs and career growth pathways across Belmond’s global network. 

We create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. 

About Us 

Immersed within rolling hills and breath-taking nature, Castello di Casole, a Belmond Hotel, is a 10th century castle set in 4,200 verdant acres. It is the perfect place to experience the wonders of rural Tuscany, a retreat to a world of comfort, elegance and sophisticated dining. Activities range from truffle hunts and sustainable cooking classes to out-of-this-world stargazing. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional. 

The Belmond & LVMH Family 

Castello di Casole is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.