Datamark

BPO and contact center services provider

Process Associate Banking Operations

Data EntryPosted on Oct 30

Full-timeChennai, Tamil Nadu, India₹200k - ₹255kIn-person

About the Job

Requirements

Strong attention to detail.
Ability to work within established procedures and service standards.
Effective organizational and time management skills.
Ability to manage multiple tasks in a queue-based processing environment.
Understanding of banking operations and customer service processes.
Ability to work with operational systems, workflows, and designated processing tools.

Responsibilities

Investigate and resolve disputes involving the bank's debit card products under Regulation E.
Process account information and account maintenance requests from other bank segments, including branches, customer care, and treasury management.
Update customer titles and process account maintenance receipts of W-9 and W-8NRA forms and tax certification codes.
Combine duplicate customer records.
Index signature cards for DDA and savings accounts.
Process certificates of deposit.
Update credit card demographic information.
Process decedent requests, including date-of-death balance requests and Pennsylvania inheritance tax filings.
Correct 1098 and 1099 interest information.
Handle duplicate and dispute research, statement requests, and Regulation D inquiries.
Process fulfilment and returned-mail transactions through designated queues, systems, and workflow tools in accordance with bank-owned standard operating procedures.

Process Associate- Banking Operations

Datamark, Inc. · Chennai, India · Full-time · Posted 2026-10-30

Salary: INR 200,000–255,000

Workplace: on_site

Department: Non-Voice

Description

Job Description

Job Title

Operations Associate - Disputes, Customer Services & Centralized Fulfilment

Job Summary

The Operations Associate is responsible for supporting Disputes, Customer Services, and Centralized Fulfilment processes. The role includes investigation and resolution of debit card disputes, processing account maintenance requests, updating customer and account information, handling fulfilment activities, and ensuring adherence to established procedures and service standards.

Key Responsibilities

Disputes - Regulation E

Investigation and resolution of disputes for BANK's debit card products.

Customer Services

Processing account information and account maintenance requests originating at other BANK segments (i.e., Branches, Customer Care Centre, Treasury Management, etc.).
Vendor's responsibilities shall include updating customer titles and account maintenance receipt of W9 & W-8NRA forms and application of tax certification codes.
Combing of duplicate customer records.
Indexing of signature cards for DDA/SAV accounts.
Certificate of Deposits (CDs) processing.
Updating credit card demographics.
Decedent processing (date of death balance requests and PA inheritance tax filing).
1098/1099 interest corrections.
Duplicate, dispute research, statement requests, and Reg D inquiries.

Centralized Fulfilment

Services consist of queue-based processing of fulfilment and returned mail transactions in accordance with BANK-owned Standard Operating Procedures.
Performed within the systems, queues, and workflow tools designated by BANK.

Requirements

Required Skills & Competencies

Strong attention to detail.
Ability to work within established procedures and service standards.
Effective organizational and time management skills.
Ability to manage multiple tasks in a queue-based processing environment.
Understanding of banking operations and customer service processes.
Ability to work with operational systems, workflows, and designated processing tools.

Function

Banking Operations | Customer Services | Dispute Resolution | Centralized Fulfilment

Employment Type

Full-Time

Shift Timing

5:30pm to 2:30am (Two days week off)

Apply

Apply at Datamark, Inc.

About the Company

Datamark

BPO and contact center services provider

DATAMARK provides business process outsourcing and contact center services for large enterprises, including Fortune 500 firms and government agencies. It handles front-office work like omnichannel, multilingual customer care and technical support, plus back-office tasks such as digital mailroom, data capture, document processing, and finance/accounting support, operating 24/7 from centers in the US, Mexico, and India. It differentiates itself with long client relationships, a global delivery network that includes nearshore and offshore options, and proprietary tools like DataScribe that transcribe and summarize calls to boost agent productivity, all guided by Lean Six Sigma process improvements. Its goal is to help clients cut costs, streamline operations, and achieve scalable, reliable, multilingual support.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: El Paso, TX
Founded: Not listed

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