University of Southern California

Research university in Los Angeles, CA

Clinic Manager - Day Hospital

Medical, Clinical & VeterinaryUpdated on Nov 13

Full-timeLos Angeles, CA, USA$151.4k - $249.8k /yrIn-person

About the Job

Requirements

A bachelor's degree in Nursing is required; a master's degree in Nursing or master's degree in progress is strongly preferred and may be substituted for the bachelor's degree.
Five years of experience managing clinical operations in a healthcare setting are required.
Two years of experience in an oncology setting are required.
Two years of experience as a registered nurse in acute or ambulatory care are required.
Excellent people management skills are required.
Ability to motivate and challenge staff is required.
Good decision-making skills are required.
High frustration and ambiguity tolerance are required.
Ability to bridge administrative demands and clinical needs is required.
High skill and experience in process improvement are required.
A valid California Registered Nurse license from the California Board of Registered Nursing is required.
Basic Life Support Healthcare Provider certification from the American Heart Association is required.
Fire Life Safety Training (Los Angeles City) is required within 30 days of hire if not already held, and must be maintained through renewal before expiration; this requirement applies within Los Angeles City only.
Advanced Cardiovascular Life Support Healthcare Provider certification from the American Heart Association is required.
ONS Chemotherapy and Biotherapy certification is required within six months of hire if not already held.

Responsibilities

The Clinic Nurse Manager holds 24-hour accountability for patient-care quality, operational efficiency, and human resources management for assigned areas.
Ensure safe patient care consistent with professional standards and hospital policies.
Promote a positive and professional environment, supervise charge nurses and frontline staff, maintain stable and productive staffing, involve staff in Shared Governance and Magnet Forces, and make data-driven decisions.
Model organizational values and behaviors in support of the mission, vision, and strategic plan.
Manage clinical and administrative operations of Norris Ambulatory Clinics under the Nursing Director's direction.
Oversee patient-care program operations and direct nursing practice, education, and services.
Supervise resource utilization and the application of new technological developments in patient care.
Perform complex administrative and clinical assignments.
Serve as a contact for physicians, staff, and outside departments to address problems, issues, and concerns requiring attention.
Direct and coordinate patient-care programs; review their effectiveness, adherence to policies, and conformance with patient-care standards; initiate corrective or enhancing actions.
Direct compliance with regulatory and accreditation standards and federal and state patient-care regulations, and prepare for agency inspections.
Investigate and resolve incidents and complaints or suggestions from physicians, patients, visitors, and staff; correct deficiencies and prepare documentation or explanations as needed; record and investigate incidents and accidents.
Oversee quality-assurance activities for patient care provided by the unit.
Participate in hospital and departmental policy formation, long-range planning, and policymaking; develop and implement administrative policies and procedures; ensure adherence and provide interpretation as needed.
Develop and implement security procedures, coordinate security activities with University Public Safety, promote security awareness and behavior, maintain knowledge of crime prevention and suppression programs, and disseminate security-related information to staff.
Participate in monitoring and evaluating patient-care quality and appropriateness, and provide objective data on other clinical staff performance when requested.
Assess staff education needs and oversee development of education programs; promote staff participation in educational opportunities and activities.
Administer facilities, equipment, and space, including maintenance and repair of existing facilities and equipment.
Communicate information, assignments, priorities, and special requests to staff; manage staff workload; monitor pending items and follow up as needed.
Perform other duties as assigned.

Desired Qualifications

Experience managing a multi-specialty clinic is preferred.
Oncology Certified Nurse certification from the Oncology Nursing Certification Corporation is preferred.

Job Summary

The Clinic Nurse Manager holds 24-hour accountability for the quality of patient care, efficiency of operations, and human resources management for area(s) assigned. They will strive to achieve the optimal patient experience in a cost-effective manner, while applying evidenced-based leadership and practice. The Manager is responsible for the provision of safe patient care, in a manner that is consistent with the professional standards and hospital policies. The Manager promotes a positive and professional environment; supervises charge nurses and front line staff; maintains a stable and productive staff; involves staff at all levels in Shared Governance and Magnet Forces; and makes data driven decisions. They will role model performance and behaviors that are consistent with the values of the organization, furthering its mission, vision and strategic plan.

Departmental Specific Summary

Manages all clinical and administrative operations of Norris Ambulatory Clinics under the direction of the Nursing Director. Oversees operations of patient care programs. Directs nursing practice, education, and services. Supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention. Other duties as assigned.

Essential Duties

Directly or indirectly supervises all subordinate staff. Recruits, screens, hires, orients, and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines, and/or terminates employees as required. Trains all clinical staff to ensure compliance with hospital policies. Maintains staff records. Makes recommendations for promotions, terminations, and salary decisions. Recommends and monitors the professional development of staff. Evaluates employee performance.
Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.
Directs and coordinates patient care programs. Reviews patient care programs to determine effectiveness in meeting established goals for care, treatment, and/or procedures, adherence to departmental and hospital policies, and conformance with established patient care standards. Initiates appropriate action to correct or enhance patient care programs. Directs compliance with regulatory and accreditation agency standards and federal and state regulations regarding patient care. Prepares for inspections by agencies.
Investigates and resolves incidents and complaints or suggestions from physicians, patients, visitors, and staff. Corrects deficiencies, if any, and prepares documentation or explanation as needed. Records and investigates all incidents/accidents that occur.
Oversees activities of quality assurance programs for patient care provided by unit.
Participates in policy formation, long-range planning, and policy making for the hospital and the department. Develops and implements administrative policies and procedures. Ensures adherence to policies and procedures, provides interpretation as needed.
Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of University’s crime prevention and suppression programs and services. Ensures dissemination of security related information to staff.
Participates in monitoring and evaluating the quality and appropriateness of patient care. Contributes objective data regarding performance of other clinical staff members, as requested.
Assesses staff education needs and oversees development of education programs. Promotes staff participation in educational opportunities and activities.
Administers use of facilities, equipment and space, as well as maintenance and repair of existing facilities and equipment.
Communicates information, assignments, priorities, and special requests to staff. Manages workload of staff. Monitors status of pending items and follow-ups, as needed.
Performs other duties as assigned.

Qualifications

Req Bachelor's degree Degree in Nursing
Pref Master's degree Degree in Nursing or in progress (strongly preferred) * Master’s Degree in Nursing may be in lieu-of Bachelor’s Degree in Nursing

Req 5 years Experience in managing clinical operations in a healthcare setting.
Req 2 years Experience in an oncology setting.
Req 2 years Experience in acute or ambulatory as an RN
Pref Experience managing a multi-specialty clinic preferred.

Req Excellent people management skills
Req Ability to motivate and challenge staff
Req Good decision making skills
Req High frustration and ambiguity tolerance
Req Ability to bridge the gap between administrative demands and clinical needs
Req High skill and experience in process improvement.

Req Registered Nurse - RN (CA Board of Registered Nursing) Valid California License.
Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
Req Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart Association
Req ONS Chemotherapy & Biotherapy If no card, one must be obtained within within 6 months of hire.
Pref Oncology Certified Nurse - OCN (ONCC)

USC Norris Comprehensive Cancer Center and Hospital delivers exceptional, personalized care in 14 key areas of cancer treatment: breast cancer, cancerous brain tumors, gastrointestinal cancer, genetic counseling, gynecologic cancers, head and neck cancers, hematology, lung cancer, melanoma, neuro-oncology, radiation oncology, sarcoma, skin cancer and urologic oncology. The 60-bed hospital is an integral part of our academic medical center. Using a multidisciplinary team approach, the world-renowned physicians and scientists of USC Norris treat and prevent cancer by developing new therapies, enhancing existing treatments and providing personalized, precision care that is the most advanced available. Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials.

The annual base salary range for this position is $151,424.00 - 249,850.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:

https://wd5.myworkday.com/usc/d/inst/1$9925/9925$155564.htmld

About the Company

University of Southern California

Research university in Los Angeles, CA

The University of Southern California is a private research university with academic programs across the arts, sciences, business, engineering, law, health, and other professional fields.

Company size: Not listed
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