One Call Specialist

At TC Energy, we are proud to connect the world to the energy it needs. Guided by our values of safety in every step, personal accountability, one team and active learning, we deliver the critical energy that North America and the world rely on while balancing reliability, affordability and sustainability.

Join us. Connect to what matters.

The opportunity 

TC Energy’s U.S. Pipeline Safety Compliance team is seeking a One Call Specialist to support the administration and execution of TC Energy’s One Call program. The Specialist will support our commitment to safety, particularly with regard to the safe operation of our pipelines, prevention of third-party damage, and protection of people, property, and the environment. 

The One Call Specialist performs specialized activities supporting excavation notification requirements across TC Energy’s U.S. pipeline operations. The role works closely with Field Operations, Damage Prevention, Public Awareness, State One Call Centers, and other stakeholders to support consistent and effective One Call processes.

What you’ll do

In this role, the One Call Specialist will be responsible for receiving, assessing, and processing excavation notification (One Call) tickets throughout the ticket lifecycle using a web-based ticket management application and other company systems. The Specialist will research and resolve One Call issues within established procedures, communicate with internal and external stakeholders, and support changes affecting One Call processes, systems, mapping, and coverage areas.

• Interpret and process One Call tickets from receipt through the ticket lifecycle to closure, including emergency and high-priority notifications. 

• Apply applicable company plans, procedures, requirements, and industry practices to support safe and effective One Call clearing activities.  

• Research and resolve One Call issues within established procedures and escalate matters requiring additional review or subject matter expertise. 

• Monitor and research changes to state One Call requirements and State One Call Center processes for assigned coverage areas and communicate identified changes to appropriate stakeholders. 

• Coordinate with Pipeline Safety Compliance and affected stakeholders to support implementation and communication of One Call changes.  

• Identify process, system, mapping, and operational issues and coordinate timely correction, mitigation, or escalation.  

• Collaborate with State One Call Centers, Field Operations, GIS, and other stakeholders to support accurate facility mapping, coverage-model changes, and effective excavation notification processes.  

• Support administration of One Call systems, including establishing and maintaining mapping/member codes, folders and filters, user access and user groups, and other system configurations. 

• Maintain effective working relationships with key stakeholders, including Operations, Damage Prevention, Public Awareness, Gas Control, Monitoring Center personnel, and State One Call Centers.  

• Support regulatory inspections, incident reviews, compliance inquiries, and other information requests by researching and providing applicable One Call records and information.  

• Review One Call data and program information to support reporting and identify trends, recurring issues, and opportunities for continuous improvement.  

• Provide or coordinate training and guidance for One Call personnel, Field Operations, Monitoring Center personnel, and other applicable stakeholders.  

• Support the development and maintenance of One Call procedures, work instructions, system configurations, records, and other program documentation. 

• Process One Call invoices and related expenses and support other administrative activities necessary for effective operation of the One Call program. 

Minimum Qualifications 

• High school diploma or post-secondary certification in administration or a related discipline from a recognized institution. 

• 4+ years relevant experience.

Preferred Qualifications

• College degree preferred. 

• One Call, excavation, damage prevention, pipeline, utility, or related operational experience preferred. 

• Computer proficiency and the ability to learn and navigate multiple applications. Examples could include IRTH, GIS/mapping software, SAP, Power BI, and other company systems.  

• Demonstrated commitment to safety and protecting people, communities, property, and the environment. 

• Must be able to work productively in a team-based, professional, open office environment. 

This position requires candidates to:

• 5-10% yearly travel possible for conferences, meetings, training, and other business needs. 

To remain competitive, support our high-performance culture and allow for more flexibility in the way we work, we offer a hybrid work model and flexible dress code for our eligible office-based workforce in Canada, the U.S. and Mexico. #LI-Hybrid

About our business

We are a leader in North American energy infrastructure, spanning Canada, the U.S. and Mexico. For over 75 years, we have proudly connected the world to the energy it needs. Every day, we move more than 30 per cent of the natural gas used across the continent and connect LNG exports to global markets, powering communities and industries. Complemented by strategic ownership and low-risk investments in power generation, our infrastructure delivers affordable, reliable and sustainable energy across North America. Our field operations span seven Canadian provinces, 34 U.S. states and seven Mexican states. Together, we strengthen the connections that deliver the energy the world relies on-every day.

TC Energy is an equal opportunity employer and participates in the E-Verify program supervised by the US government. We welcome applications from all qualified individuals regardless of race, religion, age, sex, color, national origin, sexual orientation, gender identity, veteran status, or disability. We are also committed to providing accommodations throughout the recruitment process. Applicants requiring accommodations or accessible formats are encouraged to contact us at [email protected] for support.

All applicants must have legal authorization to work in the country where the position is based, without restrictions. Background screening is required for all positions, which may include criminal and/or credit checks. Offers may be extended at a different level or job title that best aligns with the successful candidate's qualifications.

Learn more

Visit us at TCEnergy.com and connect with us on our social media channels for our latest news, employee stories, community activities, and other updates.

Thank you for considering TC Energy in your career journey.