Desk Side Technician

Job Description

The position will require an individual to solve customer support issues by visiting the end-user's location. The technician will be physically located at the customer's facility providing support in an office environment that will consist of standard PC hardware and software troubleshooting, as well as providing Apple iOS support. Desk side support will include remote sites that in some cases may require travel.

Qualifications

• 2+ years of experience providing desk side support.

• Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc.

• Printer support can include barcode printers, various types of scanners

• Ability to resolve Windows 7, 8.1, and OS X Operating System Issues and Errors

• Basic Network troubleshooting skills and knowledge (mainly Cisco)

• Proficient in the latest Microsoft Office Applications (2010 and higher)

• Customer infrastructure support (wiring and connectivity)

• Maintain and abide with compliance activities (these activities are driven from a central compliance group).

• Ability to communicate technical information to non-technical audiences

• Strong sense of customer service

• Good organizational skills

• Excellent Verbal and Written Communication Skills

• Ability to sift through technical issues and know what to do next and/or when to escalate for help

• Technical degree or equivalent experience

• Ability to multi-task

• Team-oriented / team player / ability to share ideas as well as listen to ideas

• Some experience with support and administration of telephones (PBX system and/or VoIP system).

• Ability to walk and bend and perform labor-related duties of connecting computer equipment

• Ability to lift up to 50 lbs. when moving electronic equipment

Additional Information