Store Manager
South Coast Plaza
Confirmed live in the last 24 hours
Reformation

501-1,000 employees

Sustainable fashion brand with vintage-inspired designs
Company Overview
Reformation sets itself apart by seamlessly integrating sustainability into every facet of its operations, from running LA's first sustainable factory to using eco-friendly materials and transparently sharing each product's environmental impact. The company's commitment to its workforce is evident in its investment in their growth and well-being, fostering a culture that values both people and the planet. Additionally, Reformation's pioneering retail approach, which merges the best aspects of online and in-store shopping, positions it as a leader in the fashion industry.
Consumer Goods

Company Stage

Series B

Total Funding

$39.8M

Founded

2009

Headquarters

Vernon, California

Growth & Insights
Headcount

6 month growth

-7%

1 year growth

48%

2 year growth

91%
Locations
Irvine, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
CategoriesNew
Administrative & Executive Assistance
Executive Support
Customer Service & Reception
Specialized Administrative Roles
Requirements
  • Minimum of 5 years Retail Experience required.
  • Minimum of 4 years Retail Management Experience required.
  • Experience working with a sales or retail organization and/or operationally intensive business.
  • Ability to work in a fast-paced, cross functional team environment setting.
  • Strong interpersonal skills and the ability to interact effectively with diverse personalities
  • Understanding of Retail Labor Laws
  • GSuite experience a plus
Responsibilities
  • Measure and Monitor sales performance taking action to improve business performance when needed.
  • Ownership of operational execution of store to achieve necessary revenue targets while balancing budget and expenses
  • Consistently meet and exceed store sales goals.
  • Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
  • Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationships
  • Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement
  • Deliver and maintain extraordinary customer experience NPS scores.
  • Uphold consistent inventory accuracy and controls in store. Lead & train the team in store to ensure consistent deliverables.
  • Contribute to Loss Prevention in all areas of the business, set expectations & own training for the store team.
  • Ensure facility maintenance, presentation and organization.
  • Lead merchandising presentation and concept standards utilizing retail & product reporting to regularly strategize for the customer experience and productivity of the business.
  • Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations and the success of the business
  • Ensure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandising
  • To manage the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience.
  • Accountable for hiring, training and development of the store team across all areas of the business.
  • Provide performance feedback to ensure growth, change and results Understand current culture and areas for improvement, work with Regional Director for constant improvement through activations, recognition, and thorough communication
  • Own Reviews / Development Plans / Disciplinary Action and Corrective Action for the team