MyMichigan Health

Boutique insurance agency for employee benefits

Medical Office Nurse RN

Nursing & Frontline Patient CareUpdated on Nov 10

Full-timeAlma, MI, USANo salary listed

About the Job

Requirements

A Registered Nurse (RN) license is required.
Basic Life Support (BLS) certification is required within one month of hire or transfer.
An associate degree is required; a Bachelor of Science in Nursing (BSN) is preferred.
Three to five years of experience working in a health care system or similar setting is required.
Working knowledge of medical office policies, practices, and procedures is required.
Knowledge of the organization's Infor, Electronic Medical Records, and Practice Management programs, or similar software, is preferred.
PC software knowledge must include Excel and Word.
Competency in Microsoft Windows is required.
The ability to move freely about the facility, perform the physical functions of the job, and meet the listed light physical demands is required.
Ability to wear personal protective equipment, including latex or an appropriate substitute, is required when applicable.
Ability to handle multiple tasks, work independently, attend regularly and predictably, and stay awake is required.
Must follow MyMichigan Health bloodborne pathogen and tuberculosis testing requirements.

Responsibilities

Triage calls; schedule daily urgent and emergent add-ons; receive and relay test results; process medication refills; support, direct, and refer patients for consultations or testing; and handle insurance pre-certification and documentation.
Perform complete patient assessments within the scope of licensure, greet patients and families, take vital signs, and record objective and subjective data about presenting conditions.
Update and maintain accurate patient records, including reconciling orders and medications, entering allergy reaction types, and using secure messaging when available.
Coordinate the care team according to provider direction and work with patients and families on disease processes and care management.
Assist providers with examinations and procedures.
Prepare and clean patient areas, set up equipment, facilitate room setup after procedures, dispose of contaminated supplies, and sterilize medical instruments.
Demonstrate critical thinking in patient management and provide age-specific care according to applicable standards and policies.
Maintain medical supplies at levels needed to support patient care.
Use necessary office systems and software, including MAPS, MCIR, Practice Management, Electronic Medical Records, laboratory information systems, Emageon, and dictation systems.
Travel to satellite clinics if applicable or required.
Document and code accurately in medical records according to policy, and participate in annual quality and completeness reviews as needed.
Manage patient symptoms as directed by the provider and coordinate continuity of care with other providers.
Provide patient education, assist with specialty-care modalities and symptom management, respond to emergencies, monitor care-management compliance and effects for high-risk patients, and explain prescriptions, reasons for medication, and side effects.
Order medical, pharmacy, and office supplies as needed to manage patient care.
Perform general office duties, including keyboarding, filing, telephone use, and operation of computers and office equipment, as needed.
Coordinate with and train new employees, students, and float staff as required.
Comply with MyMichigan Health policies and procedures, OSHA guidelines, CLIA regulations, and other applicable regulatory requirements.

Summary

Under direct supervision of the provider, will be responsible for patient assessment and care, and maintaining appropriate documentation. This position must have basic knowledge of specialty and/or primary care and able to assess, plan, implement and evaluate care for patients. This position is responsible for coordinating care to assure high quality, compassionate patient care is provided. They will maintain and oversee patients at the office locations and will act as the liaison with other organizations and departments. This position may be required to order all medical, pharmacy supplies, and office supplies to manage patient care. They will assure compliance with all the policies/procedures of MyMichigan Health and follow Occupational Safety and Health Administration (OSHA) guidelines, Clinical Laboratory Improvement Amendments (CLIA) regulations, and all appropriate regulatory agencies. They will coordinate with and train any new employees, students and float staff as required. The clinical person will provide patient education, assist with specialty care modalities, symptom management, be available for emergencies, monitor for compliance and the effects of care management with high risk patients, educate on prescriptions and teach the patient and family the reasons for the medication and side effects, coordinate and ensure continuity of care with other providers. Also, may perform general office duties (keyboarding, filing, telephone, computer and office equipment) as needed. The expectations outlined in this job description may vary slightly depending on the practice in which you are assigned. Your immediate supervisor will be able to clarify your responsibilities for you.

Responsibilities

(20%)* Triages all calls, schedules daily urgent/emergent add-ons, receives and relays test results, processes medication refills, supports, directs and refers patients for consults and/or testing and insurance pre-certification and documentation.

(20%)* Provides complete patient assessment within their scope of their licensure. Greets patients and/or family, performs routine pre-examination procedures including vital signs, assessing and recording objective and subjective data concerning presenting condition. Updates and maintains an accurate patient record by performing but not limited to, orders reconciliation, secure messaging (if available) and other tasks as assigned. Performs medication reconciliation, enters allergy reaction type, processes refills within the scope of their certification.

(20%)* Coordinates the care team with the care indicated by the provider, and works with the patient and families with the disease process and/or care management.

(20%)* Assists provider with examinations and procedures.

(20%)* Prepares and cleans the patient area, sets up equipment, cleans and facilitates room set up after a procedure. Disposes of contaminated supplies and sterilizes medical instruments.

OTHER DUTIES AND RESPONSIBILITIES:

Demonstrates critical thinking for patient management.

Provides for the age specific needs of the population served according to standards and policies/procedures as evidenced by observation, documentation and peer feedback.

Maintains medical supplies to assure consistent supply levels to meet the needs of the patients.

Understands necessary computer functions in the office setting: Michigan Automated Prescription System (MAPS), Michigan Care Improvement Registry (MCIR), Practice Management, Electronic Medical Records, Laboratory information system (LIS), Emageon, dictation systems, and any other necessary programs to assist providers and staff.

If applicable, maybe required to travel to satellite clinics.

Maintains a system for accurately documenting and coding in the medical record as appropriate per policy.

Participate in annual review for quality and completeness as necessary.

Management of the patient symptoms as directed by the provider.

Coordinates and ensure continuity of care with other providers.

MyMichigan Health is a technology driven organization and employees need to demonstrate Competency in Microsoft® Windows.

Certifications and Licensures

BLS - Basic Life Support

RequiredEquivalent Experience - Within 1 month of hire or transfer

RN - Registered Nurse

Required

Required Education

Education: Associates Degree

Comments: BSN is preferred.

Other Information

EXPERIENCE, TRAINING AND SKILLS:

Working knowledge of the organization’s Infor, Electronic Medical Records, and Practice Management programs preferred or knowledge of similar software. PC software knowledge must include: Excel and Word.

Knowledge of medical office policies, practices and procedures as normally acquired through three to five years working in the health care system or similar setting.

Excellent interpersonal skills needed to communicate successfully with individuals and interact with people at all levels to communicate concepts in a clear and understandable manner.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time.

May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material.

Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling.

May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Light. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.

Equivalent Experience and Other Comments (Education)

Other Comments

About the Company

MyMichigan Health

Boutique insurance agency for employee benefits

MyMichigan Health is a boutique insurance agency that plans employee benefits for entrepreneurs and small to mid-sized businesses, representing over 100 national carriers. It researches market options to match employers with a mix of health, life, dental, and vision plans at lower premiums, delivered through a co-branded Employee Benefit Portal. It stands out with a large carrier network, tailored market research for SMBs, and a portal that simplifies enrollment and benefits administration. Its goal is to provide affordable, comprehensive employee benefits that fit the needs of small and medium-sized businesses while making enrollment easy.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: Troy, MI
Founded: Not listed

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