Full-Time

District Implementation Manager

Confirmed live in the last 24 hours

Hazel Health

Hazel Health

201-500 employees

Provides accessible health services for students

Education
Healthcare

Compensation Overview

$75k - $90kAnnually

Senior

Remote in USA

Remote roles can sit in any of the following states: AZ, CA, CO, DC, DE, FL, GA, HI, IA, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, RI, SC, TN, TX, VT, VA, WA, and WI. Must live and work full-time in one of these states or plan to relocate.

Category
Project Management
Business & Strategy
Required Skills
Asana
Requirements
  • Bachelor’s degree or equivalent experience.
  • Minimum 5 years experience in customer success, account management or project management.
  • Education, Ed Tech and/or Healthcare background, with experience working with mid to senior-level leaders.
  • Highly organized and consultative with savvy business acumen; able to be customer facing at a decision-maker level.
  • Experience supporting SaaS based software systems and working with customers to determine both business and technical issues to specific customer needs.
  • Sense of autonomy, ownership, and comfort with a fast-paced and changing environment.
  • Curious and committed to innovating, continuous learning and growth.
  • Resilient and persistent.
  • Flexible and exhibits resourcefulness in resolving issues.
  • Strong analytical and problem-solving skills.
  • Strong written, verbal, internal communication skills.
  • Ability to travel 25%.
Responsibilities
  • Plan, lead, and manage customer implementations to meet contract requirements and Hazel success criteria, including those for net-new customers and for existing customers expanding use of Hazel’s services.
  • Skillfully manage diverse groups of stakeholders on high profile projects impacting hundreds of school and hundreds of thousands of students.
  • Through strategic analysis of customer goals and needs and Hazel business requirements, set the overall plan for a successful implementation.
  • Provide day-to-day direction to a cross functional team who will enable you to get services launched including: Account Managers, School Implementation Managers, and Customer Success Managers as well as our Inventory, Marketing, Technology, and Support teams.
  • Serve as the key client-facing contact during implementation and interact directly with various executive level customer stakeholders.
  • Monitor implementation timelines and ensure internal milestones, quality standards, and benchmarks are met.
  • Partner with our Growth Team, Account Managers, Customer Success Managers to develop a plan that guides new customers to achieve target levels of consents, referrals, and visits during their first 8-12 weeks with Hazel.
  • Own implementation documentation and coordination tasks, including internal communication, customer status reporting, and project tracking (in Google Drive, Slack, Asana, and/or Gainsight as indicated).
  • Diagnose, resolve, and document issues during implementation. Identify risks and develop mitigation plans in coordination with Growth and Operations teammates.
  • Analyze trends data and trends from prior implementations to drive process improvements.
  • Become a product expert on both our App and whole-child offering and work toward improving our processes and the customer implementation experience.
  • Conduct client implementation meetings, presentations, demos, and training sessions regarding implementation planning and configurations. Guide customers toward best practice solutions and overcome barriers.
  • Take ownership over your portfolio of implementing districts, innovating new approaches and driving toward strategic goals.

Hazel Health provides physical and mental health care services specifically for K-12 students and their families. The company collaborates with schools to offer these services at no out-of-pocket cost, ensuring that care is accessible both at school and home. This approach allows students to receive necessary health support without being limited by their insurance status. Hazel Health's team includes healthcare professionals who deliver immediate care and assist families in understanding treatment plans. The company also connects students with licensed therapists for mental health support. Unlike many competitors, Hazel Health focuses on culturally sensitive care and aims to reduce absenteeism by helping students return to class more quickly. The ultimate goal is to enhance students' academic engagement and success by addressing their health needs.

Company Stage

N/A

Total Funding

$84.1M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

10%

1 year growth

20%

2 year growth

88%
Simplify Jobs

Simplify's Take

What believers are saying

  • Hazel Health's services have helped students regain over 70,000 hours of instructional time, demonstrating a significant positive impact on education.
  • Partnerships with major organizations and school districts, such as UnitedHealthcare and UCISD, provide financial stability and growth opportunities.
  • Third-party analyses, like the one from Clemson University, validate the clinical effectiveness of Hazel Health's teletherapy programs, boosting its credibility and appeal.

What critics are saying

  • Dependence on partnerships and external funding could pose financial risks if these relationships change or dissolve.
  • The need to continuously integrate culturally sensitive care and mental health services may strain resources and operational capacity.

What makes Hazel Health unique

  • Hazel Health offers culturally sensitive care at no out-of-pocket cost, making healthcare accessible regardless of insurance status, unlike many competitors.
  • The company's focus on reducing absenteeism by providing immediate healthcare services directly in schools and homes sets it apart from traditional healthcare providers.
  • Hazel Health's partnerships with school districts and organizations like UnitedHealthcare and Superior HealthPlan enhance its ability to deliver comprehensive care to a broad student population.

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