Full-Time

District Implementation Manager

Confirmed live in the last 24 hours

Hazel Health

Hazel Health

201-500 employees

Provides student health services through schools

Education
Healthcare

Compensation Overview

$75k - $90kAnnually

+ Bonus

Senior

Remote in USA

Candidates must live and work full-time in one of the specified states or plan to relocate before starting employment.

Category
Project Management
Business & Strategy
Required Skills
Asana
Requirements
  • Bachelor’s degree or equivalent experience.
  • Minimum 5 years experience in customer success, account management or project management.
  • Education, Ed Tech and/or Healthcare background, with experience working with mid to senior-level leaders.
  • Highly organized and consultative with savvy business acumen; able to be customer facing at a decision-maker level.
  • Experience supporting SaaS based software systems and working with customers to determine both business and technical issues to specific customer needs.
  • Sense of autonomy, ownership, and comfort with a fast-paced and changing environment.
  • Curious and committed to innovating, continuous learning and growth.
  • Resilient and persistent.
  • Flexible and exhibits resourcefulness in resolving issues.
  • Strong analytical and problem-solving skills.
  • Strong written, verbal, internal communication skills.
  • Ability to travel 25%.
Responsibilities
  • Plan, lead, and manage customer implementations to meet contract requirements and Hazel success criteria, including those for net-new customers and for existing customers expanding use of Hazel’s services.
  • Skillfully manage diverse groups of stakeholders on high profile projects impacting hundreds of school and hundreds of thousands of students.
  • Through strategic analysis of customer goals and needs and Hazel business requirements, set the overall plan for a successful implementation.
  • Provide day-to-day direction to a cross functional team who will enable you to get services launched including: Account Managers, School Implementation Managers, and Customer Success Managers as well as our Inventory, Marketing, Technology, and Support teams.
  • Serve as the key client-facing contact during implementation and interact directly with various executive level customer stakeholders.
  • Monitor implementation timelines and ensure internal milestones, quality standards, and benchmarks are met.
  • Partner with our Growth Team, Account Managers, Customer Success Managers to develop a plan that guides new customers to achieve target levels of consents, referrals, and visits during their first 8-12 weeks with Hazel.
  • Own implementation documentation and coordination tasks, including internal communication, customer status reporting, and project tracking (in Google Drive, Slack, Asana, and/or Gainsight as indicated).
  • Diagnose, resolve, and document issues during implementation. Identify risks and develop mitigation plans in coordination with Growth and Operations teammates.
  • Analyze trends data and trends from prior implementations to drive process improvements.
  • Become a product expert on both our App and whole-child offering and work toward improving our processes and the customer implementation experience.
  • Conduct client implementation meetings, presentations, demos, and training sessions regarding implementation planning and configurations. Guide customers toward best practice solutions and overcome barriers.
  • Take ownership over your portfolio of implementing districts, innovating new approaches and driving toward strategic goals.

Hazel Health provides physical and mental health care services specifically for K-12 students by collaborating with schools and families. Their services are designed to be accessible at no out-of-pocket cost, ensuring that students can receive care regardless of their insurance status. This approach allows students to access healthcare from both school and home, making it convenient for families. Hazel Health's team includes healthcare professionals who deliver immediate care and support families in managing their child's health needs. The company also offers mental health services, connecting students with licensed therapists. Unlike many competitors, Hazel Health focuses on reducing absenteeism by helping students return to class quickly, claiming to have restored over 70,000 hours of instructional time. The goal of Hazel Health is to keep students engaged in their learning by addressing their health needs effectively.

Company Stage

Late Stage VC

Total Funding

$84.1M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

14%

1 year growth

26%

2 year growth

96%
Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with UnitedHealthcare expands access to 1 million students in 14 states.
  • Teletherapy program significantly reduces anxiety and depression symptoms in students.
  • Increased Medicaid coverage for school-based health services offers funding opportunities.

What critics are saying

  • Increased competition from other telehealth providers targeting school-based services.
  • Potential challenges in maintaining data privacy and security for student health records.
  • Reliance on partnerships with school districts and insurance companies for funding.

What makes Hazel Health unique

  • Hazel Health partners with schools to provide healthcare at no out-of-pocket cost.
  • The company offers culturally sensitive care accessible from both school and home.
  • Hazel Health's services are not dependent on the student's insurance status.

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