Senior Partner Success Manager

Description

We are seeking a Senior Partner Success Manager to lead and scale eero’s most strategic internet service provider (ISP) partnerships. This role encompasses technical business development and customer success with full ownership of partner outcomes—from onboarding and deployment through long-term growth and expansion.

You will operate with a partner development mindset, owning performance across eero hardware sales and recurring software services adoption. You’ll shape partner strategy, forecast demand, and drive expansion while ensuring strong execution across the full partner lifecycle.

Partner Success Management is part of the Operations team at eero, and this role partners closely with Sales, Product, Engineering, Legal, and Manufacturing Operations.

This position requires regular travel to meet with partners on-site (~20%).

Key job responsibilities
Own Partner Performance and Growth: Lead a portfolio of large and mid-sized ISP partners, with full accountability for business performance, adoption, and expansion. Develop and execute multi-year partnership strategies aligned to partner goals and eero priorities.

Drive Commercial and Go-To-Market Initiatives: Identify and execute growth opportunities across pricing, packaging, and go-to-market. This includes supporting marketing and sales efforts with ISP partners, shaping joint campaigns, and implementing non-standard agreements to meet partner needs.

Lead Onboarding, Launches, and Lifecycle Management: Own the full partner lifecycle from onboarding through scaled deployment. That includes ensuring fast, high-quality launches, driving early adoption, and maintaining momentum post-launch. You’ll coordinate closely with supply chain and operations to align demand planning, inventory, and rollout timelines.

Act as a Trusted Advisor to Partner Leadership: Build deep relationships with partner executives and decision-makers. Influence partner roadmaps and customer experience strategies. Represent eero in high-visibility engagements including QBRs and executive reviews.

Steer Product Strategy: Translate partner needs into clear product requirements and strategic inputs for Product and Engineering teams. Advocate for roadmap prioritization that unlocks scaled partner value. Bring market insights back to eero to inform broader strategy.

Lead Complex, Cross-Functional Projects: Orchestrate cross-functional teams (Product, Engineering, Sales, Ops, Legal, Finance) to deliver against partner commitments. This includes managing large-scale deployments, negotiating tradeoffs, and removing blockers to keep programs on track.

Operate with Data and Rigor: Define success metrics and track performance across partner programs. Strong financial acumen is critical—you’ll model scenarios, evaluate tradeoffs, and ensure programs deliver against revenue and margin goals.

Scale What Works: Build repeatable frameworks, playbooks, and processes. Identify opportunities to automate and standardize partner workflows.

Basic Qualifications

- 5+ years of professional or military experience
- Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals
- Experience with sales CRM tools such as Salesforce or similar software

Preferred Qualifications

- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
- Experience working with technical and product stakeholders to define requirements, prioritize features, and influence product roadmaps
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.