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Accor

Global hotel management, franchising, loyalty programs

Anfitrião - De Hospedagem

Hotel Guest ServicesConfirmed live in the last 24 hours
Full-timeBelo Horizonte, State of Minas Gerais, BrazilIn-person

About the Job

Requirements

  • Demonstrate creativity, problem-solving, contribution to results, a service-oriented approach, flexibility, commitment, dynamism, teamwork, organization, and communication.
  • Demonstrate agility, proactivity, discretion, attention to detail, care, courtesy, and communication.

Responsibilities

  • Welcome guests and clients at the front desk or by telephone, identify them, and provide information and explanations about reservations, flight confirmations, local addresses and phone numbers, complaints, and other matters.
  • Complete guest check-in, arrange registration forms, hand over keys, and direct guests to their apartments.
  • Complete guest check-out, close invoices, receive payments, and assemble and organize the related records.
  • Ensure reception procedures are followed and prepare self-control processes and procedures.
  • Mediate conflicts and intervene in critical or atypical situations with clients and guests.
  • Enter client reservation information into the system.
  • Present and operate the loyalty program and award points according to established standards.
  • Conduct shift handovers in strict accordance with established procedures.
  • Guide the Messenger, Reception Assistant, and other employees on reception-related matters when needed.
  • Handle telephone calls according to the network and unit standards.
  • Keep the department's files properly organized.
  • Perform related duties as needed by the department.

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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