Delivery Operations Senior Analyst

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview

We are looking for a Delivery Operations Senior Analyst to support the daily fulfillment operations of Entrega C2C, our on-demand point-to-point delivery service.

Success in this role requires staying close to couriers and the local operation, using data to identify problems, translating insights into practical actions, and taking ownership of assigned goals through completion.

Role Responsibilities

• Manage courier pricing to support the continuous improvement of pricing effectiveness.
• Plan and execute courier incentives to support supply availability during key business periods.
• Monitor delivery fulfillment and courier performance, using both quantitative and qualitative observations to identify problems and opportunities.
• Stay close to couriers through field visits, interviews, surveys and focus groups to understand their behaviors, experiences and pain points.
• Investigate operational problems, identify the relevant levers and translate findings into clear action plans.
• Collaborate with Product, Data and Operations teams across different countries to support product launches and iterations.
• Follow up on actions and projects, evaluate their results and make adjustments when needed.
• Incorporate AI into recurring workflows and help make daily operations more efficient.

Role Qualifications

• 2+ years of experience in operations, logistics, last-mile delivery, mobility, e-commerce or a related field.
• Genuine curiosity and willingness to learn about couriers, delivery operations, pricing, marketplace dynamics and product development.
• Advanced proficiency in SQL and Excel / Google Sheets, and the ability to combine data and field observations to identify the real problem behind an operational issue.
• Practical problem-solving skills: able to identify the right operational levers and turn analysis into executable actions.
• Strong ownership and results orientation within the assigned scope, with the discipline to follow issues through to resolution.
• Comfortable using AI tools to improve the efficiency and quality of daily work.
• Fluent to native proficiency in both English and Spanish is required for working effectively within our international and cross-cultural matrix environment

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms