Supervisor, Terminal Operations

External Description

Living Our ValuesAll associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.Why Join Us

• Career Growth: Advance your career with opportunities for leadership and personal development.
• Culture of Excellence: Be part of a supportive team that values your input and encourages innovation.
• Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs.

Total RewardsOur Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page.

A Day In The LifeThe role of the Supervisor, Terminal Operations is to support the Fleet Manager with meeting or exceeding the service level expectations of our customers through the daily assignment of work to a team of drivers, manage an origin(s) inventory, and work to optimize the SBU's network in order to grow profitability. The activities include, but are not limited to, managing driver performance, dispatching drivers, inventory management and reconciliation, DOT compliance, time entry administration, SBU communication and planning with the Fleet Manager. It is tactically key for the Terminal Supervisor to have regular daily contact with her/his associates to ensure they have the resources they need to do their jobs and that drivers are maintaining self-discipline to meet on-time delivery expectations for our customers and exceed minimum work standards of the company in a safe and damage free manner. The Terminal Supervisor will be accountable for coordinating driving, loading and unloading activities of drivers and managing engagement and relationships to effectively deliver vehicles legally compliant and efficiently to satisfy contractual and customer requirements. Depending on site location, this position is responsible for daily interaction, reporting and customer relationships. This position may physically reside at a terminal, rail ramp or plant site.

As a Supervisor, Terminal Ops you will:

• Assign work to driver associates, manage inventory levels, and optimize assigned small business location(s) operational efficiencies.
• Assist with ensuring drivers know and understand Federal Motor Carrier Safety Regulations (FMSCR). This includes monitoring and auditing Driver’s Record of Duty Status (Daily Log), pre-trip reporting, Electronic Drivers’ Vehicle Inspection Report (EDVIR) to ensure compliance of both DOT and Company rules and requirements.
• Communicate key issues and related information to driver group and yard coordinators (where applicable). This includes any supporting information that will improve driver relations including but not limited to: submitting trips sheets; policy and procedure changes; payroll information; dispatch changes; holiday and time off administration; new benefit information; Driver Handbook and the use of associate tools such as Self-Service.
• Assist the fleet manager in meeting and/or exceeding operational KPI’s that maintains a culture aligned with the organizational values.
• Conduct timely feedback sessions for drivers related to quality and safety concerns. Prepare, present, and upload appropriate documentation to ensure behavior management is consistent across all assigned drivers.
• Assist drivers with location/customer specific requirements related to access, quality damages, or other specific location policies and procedures. The goal being to make the driver experience as smooth as possible when conducting work activities.
• Generate operational/customer specific reports and perform daily, weekly and monthly report on the network activities of the operation.
• Maintain a load factor and loaded miles that are within set parameters (i.e., budgetary requirements, performance indicators).
• Build trust with all associates, which will include drivers and may include other operations support staff.
• Lead and build a culture of cooperation, ownership, respect and empathy in alignment with our company core competencies.
• Participate and lead the corporate initiatives throughout the year, to ensure direct reports are completing tasks timely.
• Secondary market load building, reconciliation, etc.
• Yard coordinator scheduling
• Flexible work schedule
• Carries out responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

What We Need From You

• Bachelor's Degree Transportation, business, logistics, or related field. Pref
• High School Diploma Req
• 1-3 years Supervisory Preferred
• 4-6 years Previous transportation or related industry experience. Required
• 1-3 years Experience managing transportation drivers complying with DOT & FMCSA regulations Required
• Demonstrate pertinent knowledge of DOT and Federal Motor Carrier Safety regulations; i.e. HOS, Pre trip, in transit and post trip inspections (Medium proficiency)
• Strong leadership skills, attention to detail and organization (Medium proficiency)
• Ability to manage and prioritize work (Medium proficiency)
• Ability to maintain effective interpersonal relationships (Medium proficiency)
• Strong time-management and organizational skills (Medium proficiency)
• Ability to analyze, organize, and prioritize work while meeting deadlines (Medium proficiency)
• Ability to collect and analyze data and identify trends (Medium proficiency)
• Demonstrate an orientation toward process management, shared services, accountability and values based culture (Medium proficiency)
• Ability to communicate effectively in both oral and written form (Medium proficiency)
• Proficient with Microsoft Office (Medium proficiency)
• Resourceful problem solver who can quickly adjust to change (Medium proficiency)
• Manage multiple tasks simultaneously (Medium proficiency)
• Ability to work well within a team setting (Medium proficiency)
• Demonstrates emotional intelligence and self-awareness (Medium proficiency)
• CDL - Group A - Commercial Drivers License Valid Class “A” Commercial Driver’s License with air brakes experience Required
• Team Oriented Intermediate-Advanced Required
• Analytical Skills Analytical Skills refers to the ability to gather, organize, research, and review information in order to draw conclusions and solve complex problems. Developing-Intermediate Required
• Continuous Improvement Process Continuous improvement process is an ongoing effort that improves products, services, or processes. These efforts can be set up to either have an incremental improvement over time or breakthrough improvements all at once. Developing-Intermediate Required
• Safety Audits Intermediate-Advanced Required
• Inventory Control Developing-Intermediate Required
• Regulatory Compliance Intermediate-Advanced Required
• Influencing Skills Developing-Intermediate Required
• Record Keeping Developing-Intermediate Required
• Customer Relationship Management Develops, implements, or follows the organization's guidelines and practices when interacting with customers to ensure a positive experience and to retain, grow, or generate new business. Developing-Intermediate Required
• Accountability Accountability is the assumption of responsibility for one's actions, ownership of mistakes, and commitment to improvement. Developing-Intermediate Required
• Workflow Management Developing-Intermediate Required
• Active Listening Active listening is a technique that requires that the listener fully concentrate, understand, respond and then remember what is being said. Developing-Intermediate Required
• Conflict Resolution Conflict resolution is a set of methods and processes including negotiation, mediation, and diplomacy by which two or more parties reach a peaceful resolution to a dispute. Developing-Intermediate Required
• Troubleshooting (Problem Solving) Developing-Intermediate Required
• Adaptability Adaptability is the ability to adjust and respond effectively to changing conditions. Developing-Intermediate Required
• Critical Thinking Critical thinking is the process of conceptualizing, evaluating, analyzing, synthesizing and applying information gathered from observation, experience, reflection and reasoning. Developing-Intermediate Required
• Influencing Skills Developing-Intermediate Required

Physical and Environmental RequirementsThe physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

Travel Requirements20% Primarily local travel.

Join UsThe Friedkin Group and its affiliates are committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with disabilities. If you have a disability and would like to request an accommodation, please contact us at [email protected]. We celebrate diversity and are committed to creating an inclusive environment for all associates.We are seeking candidates legally authorized to work in the United States, without Sponsorship.