Full-Time

Customer Success Manager

Merchant Services

Confirmed live in the last 24 hours

Versapay

Versapay

201-500 employees

Automates accounts receivable processes for businesses

Enterprise Software
Fintech

Compensation Overview

CA$110k - CA$130kAnnually

Senior

Remote in Canada

Category
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Communications
Marketing
Requirements
  • 5+ years’ experience in a SaaS based Customer Success role.
  • Background in Merchant Services with experience in a payment Acquirer, Payfac, and/or ISO environment.
  • Bachelors Degree in Business, Marketing, Communications, Economics, or related field.
  • Customer Obsession: Resolute focus on the needs of the customer above all. Views problems through the customer’s lens first, basing decisions and prioritization around their needs. Asks curious questions to understand the 'why' behind customer needs and the impact to their business.
  • Agility: Highly adaptive in the face of ambiguous and complex problems, taking a flexible and resourceful approach to new challenges. Able to seamlessly alternate between various tasks and roll with the punches when things change.
  • Follow-through: High motivation, bias to action and strong prioritization. Can work proactively and independently to bring all assigned work to completion with speed and accuracy.
  • Empathy: Able to relate to others with a different view or experience. Quickly keys into the needs of customers or collaborators, demonstrating sensitivity in responding to challenges.
  • Collaboration: Assertive with humility—able to lead change in a positive way. Maintains high standards for verbal and written communication and is always professional under pressure.
  • Analytical thinking: Leverages experience and expertise to quickly identify and comprehend complex problems. Adept at understanding how technical things work and walking someone else through the details. Data-driven mindset, utilizing objective measures to assess success and improvement opportunities for customers.
Responsibilities
  • Own the customer lifecycle: Seamlessly transition Enterprise customers from their onboarding journey, focusing on long-term adoption and success, and growing the installed base revenue number. Run and maintain training and enablement sessions, regular cadence calls and Executive Business Reviews (EBR's) with customers.
  • Drive growth and retention: Build and maintain Strategic Account Plans in collaboration with your customers, including retention and growth strategies. Create shared KPI's that are reviewed, mapped, and measured.
  • Advocate for the customer: Interact with sales, professional services, and product team members on projects to connect client wishes to the larger business strategy. Effectively represent your customers in driving product development for new integrations and features.
  • Resolve customer problems: Maintain visibility into customer issues and requests in partnership with our Customer Care team, ensuring customers are updated regularly. Act as point of escalation for high severity requests and work cross-functionally to drive resolution.
  • Propose improvements: Coordinate with other teams across our organization to propose scalable improvements to our customer journey. Identify problems that affect multiple clients and forecast what those trends mean for future churn.

VersaPay automates accounts receivable processes for businesses, focusing on the B2B market. Its main product, the ARC platform, simplifies invoicing and payment by providing an online self-service portal where customers can receive invoices, make payments, and communicate with businesses. This portal is customizable, allowing clients to tailor the experience to their needs, which enhances customer satisfaction and retention. VersaPay operates on a subscription-based model, charging clients a recurring fee for access to the ARC platform, along with potential transaction fees for processed payments. This approach differentiates VersaPay from competitors by emphasizing a user-friendly experience and flexibility in customer interactions. The company's goal is to improve the efficiency of AR processes and capitalize on the growing demand for digital financial solutions.

Company Stage

IPO

Total Funding

$18.7M

Headquarters

Toronto, Canada

Founded

2006

Simplify Jobs

Simplify's Take

What believers are saying

  • Versapay's explosive growth and relocation to Miami-Dade signal robust business expansion and new market opportunities.
  • The appointment of seasoned executives like Ed Neumann and Christy Johnson strengthens the leadership team, potentially driving further innovation and growth.
  • The company's focus on AI and machine learning capabilities enhances its competitive edge in automating AR processes.

What critics are saying

  • The fintech sector is highly competitive, and Versapay must continuously innovate to maintain its market position.
  • Integration challenges from acquisitions, such as DadeSystems, could pose operational risks.

What makes Versapay unique

  • Versapay's ARC platform offers a highly customizable self-service portal, setting it apart from competitors with less flexible solutions.
  • The company's focus on mid-market businesses, which are often underserved in digitization, gives it a unique market position.
  • Versapay's rapid growth, evidenced by a 5X increase in businesses transacting on its network within 18 months, highlights its strong market traction.

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