Full-Time

Customer Success Manager

Merchant Services

Confirmed live in the last 24 hours

Versapay

Versapay

201-500 employees

Automates accounts receivable processes for businesses

Compensation Overview

CA$110k - CA$130k/yr

Senior

Remote in Canada

Category
Customer Success
Sales & Account Management
Required Skills
Communications
Marketing
Requirements
  • 5+ years’ experience in a SaaS based Customer Success role
  • Background in Merchant Services with experience in a payment Acquirer, Payfac, and/or ISO environment
  • Bachelors Degree in Business, Marketing, Communications, Economics, or related field
Responsibilities
  • Own the customer lifecycle: Seamlessly transition Enterprise customers from their onboarding journey, focusing on long-term adoption and success, and growing the installed base revenue number. Run and maintain training and enablement sessions, regular cadence calls and Executive Business Reviews (EBR's) with customers.
  • Drive growth and retention: Build and maintain Strategic Account Plans in collaboration with your customers, including retention and growth strategies. Create shared KPI's that are reviewed, mapped, and measured.
  • Advocate for the customer: Interact with sales, professional services, and product team members on projects to connect client wishes to the larger business strategy. Effectively represent your customers in driving product development for new integrations and features.
  • Resolve customer problems: Maintain visibility into customer issues and requests in partnership with our Customer Care team, ensuring customers are updated regularly. Act as point of escalation for high severity requests and work cross-functionally to drive resolution.
  • Propose improvements: Coordinate with other teams across our organization to propose scalable improvements to our customer journey. Identify problems that affect multiple clients and forecast what those trends mean for future churn.
Desired Qualifications
  • Customer Obsession: Resolute focus on the needs of the customer above all. Views problems through the customer’s lens first, basing decisions and prioritization around their needs. Asks curious questions to understand the 'why' behind customer needs and the impact to their business.
  • Agility: Highly adaptive in the face of ambiguous and complex problems, taking a flexible and resourceful approach to new challenges. Able to seamlessly alternate between various tasks and roll with the punches when things change.
  • Follow-through: High motivation, bias to action and strong prioritization. Can work proactively and independently to bring all assigned work to completion with speed and accuracy.
  • Empathy: Able to relate to others with a different view or experience. Quickly keys into the needs of customers or collaborators, demonstrating sensitivity in responding to challenges.
  • Collaboration: Assertive with humility—able to lead change in a positive way. Maintains high standards for verbal and written communication and is always professional under pressure.
  • Analytical thinking: Leverages experience and expertise to quickly identify and comprehend complex problems. Adept at understanding how technical things work and walking someone else through the details. Data-driven mindset, utilizing objective measures to assess success and improvement opportunities for customers.

VersaPay automates accounts receivable processes for businesses, focusing on the B2B market. Its main product, the ARC platform, simplifies invoicing and payment by providing an online self-service portal where customers can view invoices, make payments, and communicate with businesses. This portal is customizable, allowing clients to tailor the experience to their needs, which enhances customer satisfaction and retention. VersaPay operates on a subscription-based model, charging clients a recurring fee for access to the ARC platform, along with potential transaction fees for processed payments. This focus on customer-friendly AR solutions sets VersaPay apart from competitors in the financial technology sector, which is rapidly growing due to the demand for digital business solutions. The company's goal is to improve the efficiency of accounts receivable processes while providing a secure and flexible platform for its clients.

Company Size

201-500

Company Stage

IPO

Headquarters

Toronto, Canada

Founded

2006

Simplify Jobs

Simplify's Take

What believers are saying

  • Versapay's network grew 5X to 5 million businesses in 18 months.
  • The mid-market segment seeks digitized solutions, aligning with Versapay's offerings.
  • AI and machine learning integration enhances Versapay's financial operations efficiency.

What critics are saying

  • Increased competition from virtual card providers threatens Versapay's market share.
  • Rapid network growth may strain Versapay's infrastructure and customer support.
  • New executive appointments may lead to strategic shifts disrupting current operations.

What makes Versapay unique

  • Versapay offers a cloud-based invoice-to-cash solution for efficient financial operations.
  • The ARC platform provides a customizable self-service portal for customer interactions.
  • Versapay integrates with various ERPs for seamless payment and account reconciliation.

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Benefits

Remote Work Options

Flexible Work Hours

Company News

FF News
Apr 23rd, 2025
Versapay Names Elizabeth Bramlage as Chief Marketing Officer

Versapay, a leading Accounts Receivable (AR) Platform, has appointed Elizabeth Bramlage as Chief Marketing Officer.

PR Newswire
Apr 23rd, 2025
Versapay Names Elizabeth Bramlage As Chief Marketing Officer

Experienced fintech and payments leader to drive brand growth and market expansionATLANTA, April 23, 2025 /PRNewswire/ -- Versapay, a leading Accounts Receivable (AR) Platform, has appointed Elizabeth Bramlage as Chief Marketing Officer. Recognized for her proficiency in driving creative initiatives that deliver business growth, Elizabeth will oversee all aspects of marketing across the customer journey as the company broadens its market presence

PYMNTS
Oct 15th, 2024
Cutting The Checks: Boosting Commercial Payment Speed And Security With Virtual Cards

01 Corporate and commercial payment delays can tie up working capital, inhibit growth and exacerbate inefficiencies. Virtual cards offer a modern solution that minimizes cash flow volatility. 02 Traditional payment methods are increasingly susceptible to fraud, potentially leading to financial loss and reputational damage. By contrast, virtual cards offer built-in, digital safeguards against fraud. 03 Optimizing cash flow and minimizing operational friction are critical to maintaining long-term B2B relationships. Virtual cards check all the boxes for companies looking to streamline operations while increasing customer and supplier satisfaction

BetaKit
Aug 12th, 2024
Is Canadian FinTech making a comeback?

At the early stages: Shopify and Bench alums raised $11 million CAD in seed funding for Teal; Flinks and Versapay alums raised a $10.5-million Series A for Zūm Rails; Chexy, which aims to disrupt the rent payment space, raised $4.1 million CAD in seed financing.

EIN News
Jul 30th, 2024
The Top Accounts Receivable Automation Software According to the FeaturedCustomers Summer 2024 Customer Success Report

Market Leaders - Bill.com, BillingPlatform, Billtrust, BlackLine, Esker, HighRadius, Sage Intacct, Stripe, and Versapay were given the highest "Market Leader" award.