Temporary Insurance Operations Support

Job Type:

Job Description:

Location Details:

Remote

Position Schedule / Shift:

Monday – Friday, 8am – 5pm

This is a Temporary position for approximately six months.

Position Summary:

Under minimal supervision, the Insurance Operations Support I, accurately processes a variety of updates and changes to Brokered Business and Branded files and accounts.

Primary Duties and Responsibilities:

Operations Support

·         Conduct outbound telephone calls and correspond with customers to gather information, respond to inquiries, and resolve issues

·         Use knowledge of insurance policies and procedures to make recommendations to customers regarding accounts, additional coverage needed, or additional products needed

·         When necessary, review current policies, discuss coverage options, quote replacement coverage, and bind policies

·         Examine policy and determine appropriate adjustments to serve the best interests of both the member and the organization

·         Clerical duties include, but are not limited to:

o    Updating customer policies,

o    Processing payments on carrier websites,

o    Completing account terminations, performing manual data entry and

o    Quoting of Independent Agent Book Rolls based on information provided by the agency

·         Manually enter data in IPM and Guidewire systems and quote leads that failed in the automation process based on information provided in data extract

·         Act as lead to answer inquiries, resolve problems and provide guidance and direction to various business partners

·         May participate on projects related to scope of work performed

Data Analysis and Reporting

·         Gather appropriate information and review documents to determine the required actions necessary to conclude processing

·         Create, run, and review reports to determine processing errors

·         Investigate and identify key issues and patterns from data (requires working between multiple spreadsheets and source systems simultaneously)

·         Track quoting data for reporting (number of policies hitting stabilization cap, number of policies referred for revisions, etc.)

·         Balance, review and edit a variety of reports and logs within scope of responsibilities

Processing

·         Complete processing and updates to accounts while ensuring efficiency and compliance with corporate and regulatory guidelines

·         Enter corrections and recode files when necessary

·         Review automated quotes that were unable to automatically bind and revise them to completion

·         Utilizes industry and agency knowledge to identify areas of opportunity and improve efficiencies

·         Provide input regarding updates to processing and correction procedures Take a broad perspective to solve problems and identify new solutions

Qualifications:

Required

Education:

·         High School diploma or equivalent

Experience:

·         Minimum 2 years customer service

·         Providing a high level of customer-focused service

·         Servicing insurance policies and processing applications, renewals, and amendments

·         Reading and understanding correspondence from agents and insured

·         Processing transactions and posting information to the appropriate accounts

·         Performing manual data entry and quoting of Independent Agent Book Rolls based on information provided by the agency

·         Performing manual data entry and quoting for leads that failed during the automation process; as well as utilizing multiple spreadsheets and source systems simultaneously

·         Reviewing automated quotes that were unable to bind automatically and revise to completion

·         Adjusting completed quotes based on new information provided by insured before finalizing the binding process

·         Maintaining quoting data tracking for reporting purposes including the number of policies reaching stabilization cap, number of policies referred for revisions, etc.)

·         Analyzing books of business for accuracy and identifying necessary revisions appending with process

Knowledge of:

·         Business practices (i.e., grammar and spelling)

·         Business processing procedures

·         Data entry and processing techniques

·         Insurance processing techniques and requirements

·         Insurance terminology

·         General insurance regulations

·         Underwriting procedures

·         Sales regulatory and compliance guidelines

·         Book roll processes and procedures

Skills and Ability to:

·         Operate and navigate multiple sources of information

·         Maintain accurate records, including accurately logging, coding, and verifying information

·         Operate multiple computer systems and programs

·         Audit computer files for reports and gather data to update them

·         Write correspondence and memos

·         Analyze policy details and make decisions

·         Work within time, productivity, and quality constraints

·         Promote the sale of insurance products

·         Provide guidance and a high customer service level to customers (i.e., insurance coverages and quote/bind insurance as appropriate)

·         Alternate within department as needed to perform various processing tasks and/or to complete training

·         Investigate and resolve complex problems

·         Process payments

·         Effectively communicate at a high level with others in a work environment and with the public

·         Perform high level mathematical calculations

Preferred

Knowledge of:

·         ACG and Brokered Business insurance products

·         ACG processing procedures

·         ACG policies and procedures

·         Reconciliation and balancing procedures

Work Environment:

This position works from a home office location. Depending on the role, some employees may be required to come into the office, at a minimum, for important departmental meetings or team building events.

Compensation & Benefits Overview:

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

Temp Insurance Operations Support will earn a competitive salary of $22 hourly.  

Job Posting Period:

This position is expected to remain posted through November 15, 2026; however, it may close at any time once a qualified candidate pool is identified.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.