Head of Internal Communications

J.P. Morgan Payments is seeking an experienced communicator, to help elevate internal communications for one of the most innovative and exciting areas in financial services. You will bring a creative approach to communications, balanced with an analytical mindset to advise and influence senior executives, create a stronger culture, support the EMEA Payments Management Team and drive regional internal communications for this global business. You will need to operate at the highest strategic levels, while executing at the most tactical levels to deliver excellent and cohesive messaging in support of multiple business leaders. 

A key partner for this role is the EMEA, Head of External Communications, as well as Payments regional communicators in APAC and LATAM. 

You must be able to prioritize, influence and work effectively in a heavily matrixed environment, as this role requires close collaboration with senior business leaders, product marketing teams, legal, HR, media relations, editorial, compliance, sales, and other business functions. This role will report into the head of Regional Internal Communications, Payments and work closely with the Global Head of Communications, Payments, and work closely across all members of the Payments Communications Team and internal communications across the firm.

Job Responsibilities:

• Provide communications support for multiple executives in the Payments business, primarily the Head of Payments, EMEA, including strategic messaging, town halls, talking points, crisis communications, blogs, etc.) consistent with objectives related to business vision and objectives
• Contribute content to intranet and newsletters 
• Collaborate with communications  partners to drive regional  relevant content  
• Identify and track key performance metrics to report on results
• Manage communications projects/initiatives from beginning to end
• Partner with global CIB Internal Communications colleagues to understand goals and assist in implementing communications tactics 
• Help ensure effective communications globally, as needed, in coordination with Corporate Communications and regional communicators

Required Qualifications, Capabilities and Skills:

• Minimum of seven years recent experience in Marketing & Communications field, preferably in Corporate Communications
• Demonstrated stakeholder management experience
• Superior verbal and written skills in both English and Spanish; strong editing skills; web knowledge/digital savvy
• Proven ability to lead, influence, and align across cross-functional teams, while interacting with multiple stakeholders
• Excellent organizational skills with the ability to multitask and prioritize high volume, high priority initiatives 
• Commitment to maintaining the firm’s high standards related to risk, compliance and the Code of Conduct
• High level of independence, energy and integrity, demonstrates respect for a diversity of opinions and styles, and accepts accountability and responsibility 
• Flexibility to work outside of normal business hours depending on business needs

Preferred Qualifications:

• BA/BS degree in Communications, Marketing or Journalism preferred 
• Solid understanding of the financial services industry
• Strong knowledge of corporate internal and employee communications strategies, best practices, implementation and execution

• Expertise in Word, Excel and PowerPoint. Additional software skills (Adobe, Acrobat Professional, Photoshop, HTML) a plus