Process Associate - GBS Operations

General Education

Bachelor's Degree or Equivalent

General Experience

Associate - Minimum 1 year of working experience in related field.

Operational

- Monitor and ensure all customers’ and vendors' requirements are documented, verified, and recorded in the Logistics Procedure and Account Matrix profile according to customers and vendors requirements.

- Ensure vendor’s documents to customers are delivered in a timely, accurate and complete manner.

- Execute and adhere to customers’ service requirements based on instructions.

- Problem Resolution – ensure issues are tackled immediately and escalate to Customer Service Supervisors when there are potential costs impact.

- Continuously intensify relationship to maintain and protect customers.

- Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfactions.

- Ensure customers reports are provided timely and accurately.

- Monitor and manage bookings.

- Follow up for Services related matters with concerned parties.

- Ensure Daily Productivity targets are met at the required quality level.

Operational (Con't)

- Produce relevant and accurate documents in a timely manner, according to the customer profile and location profile.

- Minimize pending queue and incomplete documents at any point of time.

- Meet and exceed customers agreed performance metrics in the least cost manners.

- Evaluate, investigate and trouble shoot service issues to improve service delivery standards and minimize cost impacts.