Davies North America

Global insurance professional services and tech

Liability Claims Handler

Claims AdjudicationUpdated on Nov 13

Full-timeLeeds, UKNo salary listedHybrid

About the Job

Requirements

Experience handling Employers Liability and Public Liability claims.
Experience handling personal injury claims.
Experience handling third-party property damage claims.
Knowledge of how to value an injury claim.
Knowledge of the Civil Procedure Rules and the Claims Portal.
Good communication skills at all levels.
Excellent customer service.
Ability to work as part of a team.
Ability to take responsibility for own workload.
Ability to demonstrate adaptability and flexibility.
Good planning and organisational skills.
Strong information technology skills.

Responsibilities

Handle Employers Liability and Public Liability claims for personal injury and third-party property damage.
Manage an allocated caseload and complete enquiries relating to policy indemnity, legal liability, and quantum.
Report to clients and handle claims proactively in accordance with the handling philosophy of Casualty Claims Solutions and its clients.
Liaise with insurers, policyholders, and brokers.
Investigate allocated claims from the desk, or refer them to a field adjuster for site investigation where appropriate.
Obtain all necessary evidence and relevant documentation.
Determine appropriate actions to resolve each case.
Prepare detailed reports, where required, providing advice on policy indemnity, legal liability, quantum, and tactics.
Negotiate settlements where appropriate, within agreed authority limits.
Correspond professionally with all parties to proactively progress cases to conclusion.
Handle cases in accordance with client requirements and documented procedures.
Maintain an appropriate reserve through regular review.
Keep updated on technical changes relevant to the role, including through company-facilitated training programmes.

Desired Qualifications

Experience of all three UK legal jurisdictions would be beneficial.
Experience in other areas of claims handling would be beneficial.
Knowledge of reserving philosophies.

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:
• Exclusive Rewards Platform – Enjoy discounts at over 800 retailers.
• Generous Holiday Allowance – Start with 25 days of holiday, in addition to UK bank holidays, with the potential to increase over time and the flexibility to buy up to 5 additional days per year.
• Professional Growth – Benefit from ongoing development opportunities, training programs, and support in obtaining professional qualifications.
Our Opportunity: Davies are looking to recruit a dedicated Liability Claims Handler to join our growing Casualty team. The role of the Liability Claims Handler is to efficiently handle EL & PL claims for both personal injury and third-party property damage. While not essential, experience of all 3 UK legal jurisdictions would be beneficial as would experience in other areas of claim’s handling. The successful candidate will manage an allocated caseload, completing enquires in relation to policy indemnity, legal liability and quantum, reporting to clients and ensuring that claims are handled proactively in accordance with the handling philosophy of Casualty Claims Solutions and their clients. This exciting opportunity will see the successful candidate working as part of a dedicated team providing a first-class proactive claims handling service to major clients.

Liaison with Insurers, Policyholders and Brokers.
Investigation of allocated claims from the desk, or via referral to a field adjuster for site investigation where appropriate.
Obtaining all necessary evidence and relevant documentation.
Determining appropriate actions for the resolution of the case.
Preparation of detailed reports, where required, providing advice on policy indemnity, legal liability, quantum and tactics.
Negotiating settlement where appropriate, within agreed authority limits.
Corresponding with all parties professionally to proactively progress the case to conclusion.
Handling all cases in accordance with the client’s requirements by referral to documented procedures at all times.
Maintaining a proper reserve at all times by regular review.
Keeping updated on any technical changes relevant to your role. This may include participating in training programmes facilitated by the company

Experience handling EL (Employers Liability) & PL (Public Liability) claims
Experience handling personal injury
Experience handling third-party property damage.
Knowledge of how to value an injury claim
Knowledge of reserving philosophies desirable
Knowledge of Civil Procedure Rules and the Claims Portal
Good communications skills at all levels
Excellent customer service
The ability to work as part of a team
Take responsibility for your own workload
Must be able demonstrate adaptability and flexibility
Good planning and organisational skills
Strong IT skills

#INDUKI

About the Company

Davies North America

Global insurance professional services and tech

Davies North America is a global professional services and technology company that began in the UK as an insurance claims manager. It now provides technology, consulting, and legal solutions to clients in regulated industries, including insurance, through managed services, outsourcing, and advisory offerings. The company grows by acquiring other businesses to expand its geographic reach and service capabilities. Its goal is to become a global leader in professional services and technology for regulated industries, particularly in markets like the US, Canada, and Bermuda.

Company size: 5,001-10,000
Company stage: Debt Financing
Total funding: $363M
Headquarters: London, United Kingdom
Founded: 1968

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