Full-Time

Legal Counsel

Posted on 8/1/2024

Gorgias

Gorgias

201-500 employees

AI-powered customer service for e-commerce

Consumer Software
AI & Machine Learning

Mid

New York, NY, USA

Must be eligible to practice in New York or California.

Category
Legal
Legal & Compliance
Required Skills
Data Analysis
Requirements
  • Licensed in any U.S. state but eligible to practice in NY or CA
  • 3+ years of commercial legal experience in a law firm or in-house, with a particular focus on the technology sector, SAAS, and privacy
  • High ethical standards, excellent judgment, and a high degree of emotional intelligence to build strong collaboration with stakeholders across the team and the business
  • Excellent negotiation, drafting, and communication skills
  • Strong analytical and problem-solving skills
  • Ability to manage several simultaneous projects under deadline pressure
Responsibilities
  • Review, draft, negotiate, and interpret a wide variety of commercial agreements including SaaS agreements, NDAs, vendor contracts, data processing addendums, business associate addendums with clients
  • Help draft and update contract templates and order forms, and implement and manage contract lifecycle in collaboration with fellow colleagues on the Legal team
  • Assist on other non-commercial, corporate and transactional matters, and monitor changes in legislation, advising on their impact on the business
  • Coach sales and customer success team members on strategies for negotiating with customers
  • Provide general legal support internally on an as-needed basis

Gorgias provides an AI-powered customer service solution tailored for Shopify stores in the e-commerce sector. Its main service automates the customer support process by sorting, prioritizing, and tagging customer inquiries, known as "tickets," as they arrive. This automation minimizes the need for manual ticket management, saving businesses time and resources. Gorgias' AI can also deliver instant resolutions to customer issues, enhancing the efficiency of support operations. Additionally, the platform maintains detailed customer profiles, including order history and loyalty status, allowing support teams to offer personalized service. Gorgias operates on a subscription model, generating consistent revenue while helping businesses improve their customer service quality and reduce support workloads. The company caters to a diverse range of clients, from small businesses to large corporations, all within the competitive e-commerce landscape.

Company Stage

Series C

Total Funding

$98.6M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

↑ 0%

1 year growth

↓ -1%

2 year growth

↓ -2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recent $29M funding will expand AI tools, automating 60% of customer support.
  • Gorgias serves over 15,000 ecommerce brands, including Steve Madden and Glossier.
  • The trend of hyper-personalization boosts demand for Gorgias's AI-driven solutions.

What critics are saying

  • Increased competition from Zendesk and Freshdesk may impact Gorgias's market share.
  • Rapid expansion to 300 employees across 16 countries may cause operational inefficiencies.
  • Reliance on Shopify integration poses risks if Shopify changes policies or competes.

What makes Gorgias unique

  • Gorgias offers AI-powered customer service tailored for ecommerce businesses.
  • The platform integrates seamlessly with Shopify, enhancing customer support efficiency.
  • Gorgias provides omnichannel support, including email, voice, SMS, and social media.

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Benefits

Competitive salary

Health coverage

Generous equity package

Company offsites

Latest laptop

16-week parental leave

Catered meals

4 Weeks of vacation

Retirement benefits

Fully stocked kitchen

INACTIVE