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Full-Time

Legal Counsel

Confirmed live in the last 24 hours

Gorgias

Gorgias

201-500 employees

AI-powered customer service for e-commerce

Data & Analytics
Consulting
Hardware
Enterprise Software
AI & Machine Learning
Consumer Goods

Mid

New York, NY, USA

Category
Legal
Legal & Compliance
Required Skills
Sales
Communications
Data Analysis
Requirements
  • Licensed in any U.S. state but eligible to practice in NY or CA
  • 3+ years of commercial legal experience in a law firm or in-house, with a particular focus on the technology sector, SAAS, and privacy
  • High ethical standards, excellent judgment, and a high degree of emotional intelligence to build strong collaboration with stakeholders across the team and the business
  • Excellent negotiation, drafting, and communication skills
  • Strong analytical and problem-solving skills
  • Ability to manage several simultaneous projects under deadline pressure
Responsibilities
  • Review, draft, negotiate, and interpret a wide variety of commercial agreements including SaaS agreements, NDAs, vendor contracts, data processing addendums, business associate addendums with clients
  • Help draft and update contract templates and order forms, and implement and manage contract lifecycle in collaboration with fellow colleagues on the Legal team
  • Assist on other non-commercial, corporate and transactional matters, and monitor changes in legislation, advising on their impact on the business
  • Coach sales and customer success team members on strategies for negotiating with customers
  • Provide general legal support internally on an as-needed basis

Gorgias provides an AI-powered customer service solution tailored for Shopify stores in the e-commerce sector. Its main service automates the customer support process by sorting, prioritizing, and tagging customer inquiries, known as "tickets," as they arrive. This automation minimizes the need for manual ticket management, allowing businesses to save time and resources. Gorgias' AI can also resolve customer issues instantly, enhancing the efficiency of support operations. Additionally, the platform enables businesses to maintain detailed customer profiles, which include order history and loyalty status, allowing for personalized service. Gorgias operates on a subscription model, generating consistent revenue while helping businesses improve their customer service and reduce support workloads. The company caters to a diverse range of clients, from small businesses to large corporations, all within the competitive e-commerce landscape.

Company Stage

Series C

Total Funding

$129.9M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

11%

1 year growth

20%

2 year growth

43%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $29 million Series C-2 funding will enable Gorgias to expand its AI tools, potentially automating 60% of customer support tasks.
  • Gorgias' strong investor backing, including participation from Shopify, indicates robust market confidence and potential for growth.
  • The planned launch of an AI Agent built on brands' own data could revolutionize customer support by providing even more accurate and personalized responses.

What critics are saying

  • The competitive landscape in customer service automation is fierce, with major players like Zendesk posing significant challenges.
  • Reliance on Shopify stores limits market diversification, making Gorgias vulnerable to changes in the Shopify ecosystem.

What makes Gorgias unique

  • Gorgias specializes in AI-powered customer service solutions specifically for Shopify stores, unlike broader CRM platforms.
  • Their ability to provide instant resolutions, not just responses, sets them apart in the customer service automation space.
  • The comprehensive customer profiles maintained by Gorgias enable highly personalized service, enhancing customer satisfaction.

Benefits

Competitive salary

Health coverage

Generous equity package

Company offsites

Latest laptop

16-week parental leave

Catered meals

4 Weeks of vacation

Retirement benefits

Fully stocked kitchen