Resident Care Supervisor
About the job
- Must be at least 18 years of age.
- Must demonstrate dependable, hardworking behavior and willingness to work as part of a team.
- Must demonstrate customer service skills.
- Must respect and maintain resident rights and confidentiality.
- Must be First Aid certified; DePaul will provide training.
- Must pass the Health Evaluation exam/tests at the time of hire and annually thereafter.
- Must be approved by the New York State Criminal History Background Check unit and meet company employment criteria.
- Must be able to communicate with residents and others in English and read and write English.
- Must be able to lift up to 30 pounds without mechanical assistance.
- Must be able to visually observe residents and audibly hear call bells, emergency systems, and residents' verbal needs.
- Must be able to turn, stoop, bend, and stretch to assist residents.
- Must be able to stand and walk for prolonged periods.
- Must be able to recognize and respond to emergencies, including evacuating residents and visitors in the event of a fire.
- Must be able to push a medication cart down a hallway without assistance.
- Must be able to work in an environment that may involve exposure to communicable diseases or confused residents who may become combative, and occasionally work outside as resident-care needs require.
- Respect and maintain resident rights and confidentiality.
- Listen and respond promptly and cheerfully to residents' requests and assist with their social, emotional, and cultural needs.
- Lead each shift respectfully and in accordance with company policies and procedures.
- Perform all duties and responsibilities of a Medication Technician and Resident Care Assistant.
- Monitor residents' needs and make appropriate referrals to outside service providers, following DePaul policies and procedures.
- Help provide a cheerful, homelike environment.
- Monitor the work performance of Resident Care Assistants, Home Health Aides, and Personal Care Assistants to ensure residents receive needed assistance at an appropriate pace.
- Communicate clearly and thoroughly with staff on the current and incoming shifts regarding resident and community issues.
- Communicate with residents' families and responsible persons in a timely and professional manner.
- Build warm, positive, caring, and supportive relationships with residents.
- Relate professionally to staff from regulatory agencies.
- Complete and review all written documentation before leaving the shift.
- Participate in 12 hours of in-service education per year and other required meetings and training.
- Promptly report staff or resident issues using the documentation systems described in the staff handbook before leaving the shift.
- Maintain daily time-card records as described in the staff handbook.
- Perform other duties as directed by the Resident Care Director.
- Demonstrate warmth, understanding, and responsiveness to residents and their needs and reactions.
- Interact with families and visitors patiently and tactfully.
- Use initiative, judgment, and resourcefulness to make decisions and lead the shift successfully.
- Treat supervisees, staff, residents, and families with respect at all times.
- A high school diploma or GED is preferred.
- CNA, HHA, or PCA certification is preferred.
About the company
DePaul is a not-for-profit organization that provides housing and support services for seniors, people with mental illness in recovery (including those with homelessness history), addiction prevention, vocational programs, and affordable housing across 50+ sites in 14 New York counties. It coordinates housing, treatment, recovery supports, and job training tailored to each person’s needs. It differs by offering a wide range of housing, health, recovery, and vocational services under one nonprofit umbrella, with a community-focused approach that serves those facing homelessness. Its goal is to help individuals achieve the highest level of independence and stability in the environment of their choice.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Town of Gates, New York
Founded
1958
Get referred to DePaul
See people who can refer or advise you
Simplify's Take
What believers are saying
- On September 1, 2026, Depaul reported 8,204 people supported, up 12% year-over-year.
- Families using services rose 28% to 1,456, expanding demand for Depaul’s programs.
- Dentaid’s March 2026 mobile clinics at Foyle Haven validate Depaul’s partnership appeal.
What critics are saying
- Depaul warned on September 1, 2026 that mental-health concerns jumped 93%, straining staff.
- Nine families wait for Rendu apartments, exposing housing-supply bottlenecks in Dublin.
- If Budget 2027 funding stalls, Depaul’s frontline model gets overwhelmed by rising homelessness.
What makes DePaul unique
- Depaul runs 44 homelessness services across Ireland and Northern Ireland, with 800 beds nightly.
- Its model combines emergency accommodation, outreach, mental health, and addiction support.
- Depaul’s 2025 report showed 1,012 exits from homelessness, proving operational depth.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Unlimited Paid Time Off
Paid Holidays
401(k) Company Match
Employee Assistant Program
Employee Discount Program
Company News
Rochester man who lost everything after an aneurysm finds a home again thanks to new affordable housing complex. Adelisa Badžić News10NBC Updated: 2 hours ago Published: September 30, 2026 - 3:09 PM ROCHESTER, N.Y. - A new affordable housing complex called True North has opened in Rochester, offering 70 apartments across two locations, including 18 ADA-accessible units. News10NBC's Adelisa Badzic toured one of the facilities and spoke with residents and officials about the impact of the project. One resident, Jerell Jones, was a chef before he had an aneurysm. "I was declared unable to ever work again. So I had to go and live in a shelter and I had to reevaluate my life and start all over again," Jones said. Jones said he connected with Catholic Charities while living in a shelter, which helped him apply for affordable housing, and now he has a home again. "I have stability. I'm on the road to see my daughter again. My life went from gray and dark and a lot of lonely nights. To be able to live again and understand it's not over," Jones said. Mark Fuller, president of DePaul, said the complex is working to fix the issues of homelessness. "We all know the level of homelessness that has developed both locally, statewide and nationally. So we're doing our little part to make a dent in homelessness," Fuller said. Who funded this? The main goal of True North is to help get homeless people off the streets and out of shelters. The project is a nearly $40 million investment by the state and the city of Rochester, with $5.5 million from the state's Homeless Housing and Assistance Program, $30 million from New York State Homes and Community Renewal, and a $750,000 federal grant through the city. The cost of a one-bedroom apartment depends on household size and income. For someone making between $13,500 and $28,000 per year, rent is $540, while for those making between $28,750 and $74,800, rent can be up to $1,150. True North was developed through a partnership of DePaul, the Finger Lakes Area Counseling & Recovery Agency, Person Centered Housing Options, and the Rochester Interfaith Development Corporation. The complex also includes a wellness clinic and aims to address critical housing and supportive service needs in Rochester's Upper Falls neighborhood. The opening of True North marks a significant step in providing stable housing and support for low-income and formerly homeless residents in Rochester. How to find affordable housing. New York State has launched a website to help people find listings and lotteries for affordable housing. You can search for housing here.
Pan-American Square Apartments wins Community Impact Award. SWBR Company is pleased to announce that DePaul Pan-American Square Apartments has been recognized with the 2025 Community Impact Award by the Buffalo/WNY Chapter of the American Institute of Architects. This award honors projects that make a meaningful difference in their communities through thoughtful, inclusive design. Completed earlier this year, Pan-American Square Apartments transformed a former rail corridor into a 150-unit affordable and supportive housing community in Buffalo, NY. Designed to Passive House standards, the development provides energy-efficient homes and essential services for seniors and individuals experiencing homelessness or mental illness. More than housing, it is a catalyst for community revitalization, delivering stability, sustainability, and hope for Buffalo's most vulnerable residents. Jury Comment: The integration of community-based programs and sustainable design at the Pan-American Square Apartments struck the jury. Exemplifying the criteria of the Community Award, the Pan-American Square Apartments took a holistic approach to senior living and supportive housing that will have a lasting positive impact on the WNY community. It is clear that this project will uplift and provide stability for the most vulnerable members of its community and the design team took every opportunity to maximize resources available to its residents. SWBR provided architectural, interior design, structural engineering, landscape architecture, and graphic design services for the project. The awards celebration was held Thursday, November 6 in Buffalo, NY.
DePaul > blog > diversity at DePaul > Pride in the workplace and beyond.
SWBR Company is pleased to announce that DePaul Veddersburg Apartments has been recognized with the 2024 Value Engineering Award from the Rochester Chapter Construction Specifications Institute (CSI).
DePaul Properties is partnering with SCAP on the project.