Tecsa

Data-driven consultancy for customer loyalty analytics

Technical Account Manager - Supplier collaboration team

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeLondon, UKNo salary listed

About the Job

Requirements

At least 2 years of experience managing SaaS platforms, including update rollout, testing, communications creation, and bug management.
A solid technical understanding of technology and SaaS platforms and the various ways to serve data to users.
Significant evidence of product and bug testing.

Responsibilities

Support the Supplier and Retail collaboration team in managing the running, development, and adoption of the flagship platform.
Feed into product development, proposition creation, testing, reporting, collateral creation, and tool adoption with the client base.
Become a platform super user and serve as the first point of technical support for the team, clients, and the business.
Provide business, technical, and product knowledge in support of post-sales activities to ensure customer satisfaction.
Address product-related questions and technical challenges.
Educate clients on existing and new product features and functionality and how they can contribute to business growth.
Monitor accounts to ensure use of the Turn product stack and optimal performance.
Frequently conduct and coordinate tactical operations reviews with client teams.
Act as the conduit to the support organization to ensure client escalations are resolved in due time.
Replicate, identify, report, and document software defects using an appropriate tracking system.
Feed into new dataset ingestion from major retailer partners, including gathering minimum requirements and creating and delivering solutions.
Create and distribute communications about major platform updates, explaining the benefits of changes.
Lead platform testing after changes, updates, and bug fixes.
Perform quarterly business reviews and assist with product training as needed.
Create collateral for Tecsa’s OneViu platform to help train users.
Provide usage reporting and work with the Insight Manager team to provide information to major suppliers.
Create and manage usage scorecards for major clients.
Integrate customer internal applications and systems using methods such as server-to-server, pixel-based API, or other internal facilities.

Desired Qualifications

Ownership or creation of processes for SaaS platform update rollout, testing, communications, and bug management is a bonus.

Technical Account Manager - Supplier collaboration team

Tecsa · London, United Kingdom (Hybrid) · — · Posted 2026-06-26

Workplace: hybrid

Description

The Role 

We require a Technical Account Manager to help support the Supplier & Retail collaboration team to lead on managing the running, development & adoption of our flagship platform.

This role will lean into all elements of the product life cycle, This includes, but is not limited to:

Feeding into product development
Proposition Creation
Testing
Reporting
Collateral creation
Adoption of tool with client base

The expectation is that the incumbent of this role is the become a SUPER super user of the platform and be the first point of technical support for the team, clients and the business.

Key Responsibilities:

Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction
Address product related questions and technical challenges
Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth
Monitor accounts to ensure usage of Turn product stack and optimal performance
Frequently conduct and coordinate tactical operations reviews with client teams
Act as the conduit to support organisation so as to ensure client escalations are resolved in due time
Accurately replicate, identify, report, and document software defects with appropriate tracking system
Feed into the process of new dataset ingestion from our major retailer partners, including minimum requirements gathering, creation and end delivery of solution.
Create and distribute comms of our major platform updates, speaking to the benefits of the changes.
Lead on platform testing post changes, updates and bug fixes.
Perform quarterly Business reviews and assist in product trainings needed
Collateral creation for Tecsa’s OneViu platform to help train users.
Provide usage reporting and work with Insight Manager team to provide information to our biggest suppliers.
Create and manage usage scorecards for our biggest clients
Integrate customer internal applications and systems with, employing various methods such as Server to Server, Pixel based API or other internal facilities.

Requirements

2+ years’ experience managing SaaS platforms, including update rollout, testing, comms creation and bug management. Ownership/creation of processes in this space are a bonus.
Solid technical understanding of tech/SaaS platforms and the various ways to serve data out to users.
Significant evidence of product and bug testing

Benefits

Competitive salary
25 days holiday (in addition to 8 bank holidays)
Company contributory pension scheme
Joining a supportive, empowered culture & a team with outstanding capability and experience
A dynamic environment in which you can personally learn, develop and make an impact
Opportunity to shape a growing and market leading technology business business

Why join us

Strong support from experienced sales, insight, and product teams
A collaborative, high-performing culture
The chance to shape and grow a scaling tech and insights business
Direct exposure to a major grocery retailer and leading CPG brands
A dynamic environment where you can learn, contribute, and make an impact

Apply

Apply at Tecsa

About the Company

Tecsa

Data-driven consultancy for customer loyalty analytics

Tecsa helps consumer-facing businesses use customer data from loyalty programs to improve retention and marketing. It designs and implements bespoke membership programs, enhances client marketing plans, and builds internal analytics capabilities to turn data into actionable insights, backed by hands-on consultancy. The team brings experience from dunnhumby and CIO-level leadership, blending advisory services with practical implementation and investing in related technologies. Its goal is to help clients extract value from customer data to boost loyalty, marketing results, and overall business performance.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 2019

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