Support Engineer 2 - Multiple Teams

Scope:

• Blue Yonder (BY) is looking for a Technical Consultant to join our Integration Services, this position is responsible for the support and administration of BY Connect (using MuleSoft) and other integration components.

• The Technical Consultant must possess a broad range of analytical/technical skills and experience with enterprise-class services.

• The Technical Consultant will work with a team of technical staff within BY Teams, BY Customers, BY Partners and should have Experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of ESB/middleware components.

What you’ll do:

• Provide applications and projects with technical support for MuleESB

• Respond to and resolve incidents escalated from operational teams and performance tuning requests utilizing critical thinking skills.

• Create and maintain documentation related to services, solutions and interfaces. Work with the performance support team to plan training, documentation, and communication for major projects or releases. Participate in Tiger Teams to troubleshoot end to end performance optimization of customer environments.

• Provide technical and advisory leadership as required to complete objective and be the primary point of contact for escalations for products in their portfolio.

• Prepare documentation and provide training and mentoring for other team members.

• Deploying, upgrading and supporting Mule /AMQ / Python services/technologies

• Experience in identifying problems, collecting data, establishing facts, and drawing valid conclusions

• Use customer service, communication  and problem-solving skills to solve inquiries from internal/external customers

• Follow operational guidelines, process and procedures published by the team

• Ability to support customer requests via phone, web, and email interfaces

• Ability to work flexible hours, alternate shifts and the ability to support 24x7 Production Support operations

• Experience in writing scripts and automating repetitive tasks

What we are looking for: 

• Bachelor’s degree (or equivalent) in Computer Science Or Engineering or other relevant discipline 3+ Years of experience in the Core Integration area using key technologies

• Experience in Installing and Configuring Mule runtimes via Mule Management Console - Install or via Jenkins using MuleSoft API and standard deployment methodologies.

• Experience in Creating, Configuring and Managing API Gateway.

• Experience in Automating application deployments to Mule.

• Experience with Active MQ, Message Broker or other JMS based messaging platforms like Kafka, Rabbit MQ.

• Experience with Python and willingness to learn new technologies that may get adopted based on the needs of the BY Roadmap

• Willingness to learn BY Solution knowledge to optimize support and troubleshooting interactions and time

• Experience in enterprise-scale environments in 24x7 operation

• Prior systems administration/application configuration management experience is preferred.

• Experience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshooting

• Experience is using ARM for monitoring and analysis of the environements

• Experience in working on Windows and Linux Operating System

• Experience with MuleSoft or another enterprise-scale ESB

• Experience troubleshooting/Managing Runtime Servers 

• Experience working with Mule Connectors Standard/Custom

• Experience troubleshooting and performance tuning of ESB/middleware components

• Strong working knowledge of Service Oriented Architecture (SOA) and associated concepts such as XML data formats, Structures and Schemas, WS specifications, SOAP, Service Mediation/ESB, Digital certificates, Messaging, WS-Policy, WS-Security, WS-Addressing and other WS-* stack etc

• Certified MuleSoft Developer

• SaaS/Cloud/Azure experience a plus

• Experience working with any Planning or Execution Systems is a plus.

• Experience with Relational databases (SQL Server/Oracle), SQL; Good understanding of Scripting languages – Python, Shell and Powershell

• Experience working with any Planning or Execution Systems is a plus.

• Excellent presentation skills and experience.

• Ability to adapt and respond to fast moving & changing project environments

• Capable of facilitating (design sessions, conflict resolutions, brainstorming, etc.) meetings.

• Strong client relationship and interpersonal skills to include the ability to mentor, coach and train.

• Good communication and analytical skills.

• Well organized and ability to meet deadlines and multi-task.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.