Full-Time

Staff Product Manager

Trust & Safety

Posted on 9/27/2024

Lyft

Lyft

10,001+ employees

Ride-sharing platform connecting drivers and passengers

Automotive & Transportation

Compensation Overview

$172k - $215kAnnually

+ Equity Offering + Bonus

Senior, Expert

Company Historically Provides H1B Sponsorship

San Francisco, CA, USA

Hybrid role requiring in-office presence 3 days per week.

Category
Product Management
Product
Required Skills
Market Research
Data Science
Product Management
Data Analysis
Requirements
  • 7+ years of experience in product management in a fast-paced environment
  • Strong cross-functional collaboration skills and the ability to align diverse teams around a shared vision
  • Strong analytical skills, with the ability to leverage data to inform product decisions and strategy
  • Proven experience working with compliance, regulatory, and legal teams
  • Excellent communication and interpersonal skills, with a demonstrated ability to explain complex technical concepts in a simple way and influence stakeholders
  • Ability to think strategically about product vision while also managing the details necessary for successful execution
  • Possess strong business judgment, with the ability to consider and communicate tradeoffs between company needs and the needs of riders and drivers
  • Comfortable working in a fast-paced, often ambiguous environment with a positive, committed, and 'can-do' attitude
  • Time management and prioritization are strengths; you excel at managing multiple priorities and breaking large projects into manageable pieces
  • Passionate about creating safer experiences for communities, with a customer-obsessed mindset
  • Prioritize collective success over individual achievement, fostering a team-oriented environment
Responsibilities
  • Lead the Community Safety product strategy by developing and executing a robust roadmap to enhance safety features and tools that reduce Community Safety incidents and protect the community
  • Own end-to-end 0-1 product development, from ideation through launch, working closely with engineering, design, data science, research, and operations teams. You excel at explaining complex technical concepts in simple terms to ensure effective cross-functional communication
  • Partner with legal and compliance teams to identify tradeoffs and ensure all safety-related features comply with regulatory requirements and align with company goals
  • Identify and prioritize opportunities to enhance safety measures, using data-driven insights, customer feedback, and industry trends to influence decisions. Your comfort with data will allow you to drive key decisions and iterate on product experiences
  • Define and track key performance metrics related to Community Safety broadly, and also Community Safety features; iterate on product experiences based on data-driven insights
  • Conduct market and competitive research to stay ahead of emerging safety trends, potential threats, and new technologies in the transportation and Community Safety space
  • Collaborate with the broader Lyft product teams to ensure that safety initiatives are seamlessly integrated across the rider and driver experiences
  • Advocate for the safety of our community, driving alignment across teams and leadership to prioritize and deliver critical initiatives
  • Demonstrate the value you hold in interpersonal relationships, consistently working to build trust with internal and external partners
  • Serve as a thought leader on Community Safety topics, representing Lyft externally with stakeholders, regulators, and partners when needed
  • Demonstrate excellent business judgment by carefully balancing company priorities with customer needs, ensuring well-thought-out decisions that serve both

Lyft connects passengers with drivers through a mobile app, primarily serving urban commuters, students, and tourists in the United States and Canada. The platform offers various ride options, including standard, luxury, and shared rides, catering to different customer preferences. Lyft operates on a gig economy model, where drivers use their own vehicles, and the company earns revenue by taking a commission from each ride fare. In addition to car rides, Lyft provides bike and scooter rentals, and has a subscription service called Lyft Pink that offers benefits for a monthly fee. The company prioritizes safety and community guidelines to ensure a secure experience for users, while also supporting drivers with flexible payment options. Lyft's goal is to provide reliable transportation solutions while diversifying its revenue streams through various services.

Company Stage

IPO

Total Funding

$4.8B

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

2%

1 year growth

19%

2 year growth

7%
Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with May Mobility to launch autonomous vehicles in Atlanta by next year.
  • Collaboration with Mobileye and Nexar enhances Lyft's autonomous vehicle capabilities.
  • Investment by Weiss Asset Management indicates confidence in Lyft's growth potential.

What critics are saying

  • FTC lawsuit for deceptive earnings claims could damage Lyft's reputation.
  • Technological and regulatory hurdles may delay autonomous vehicle deployment.
  • Lawsuit regarding workers' rights violations could increase operational costs.

What makes Lyft unique

  • Lyft focuses on urban commuters, students, and corporate communities for its services.
  • The company offers diverse transportation options, including bikes, scooters, and luxury rides.
  • Lyft is investing in autonomous vehicle technology to stay ahead in the market.

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