Expeditors

Global logistics and freight forwarding services

Logistics Operations & Customer Service Agent

Logistics & TransportationPosted on Nov 12

Full-timeHonolulu, HI, USA

About the Job

Requirements

A high school degree or equivalent is required.
Candidates must pass a background check.
Candidates must be legally authorized to work in the United States and must not require future employment-visa sponsorship.
Fluency in written and spoken English is required.
Candidates must be able to work overtime as needed to support the department.
Candidates must be able to commute to Honolulu, Hawaii 96817.
Candidates must be comfortable with numbers and possess basic mathematical skills.
Candidates must be comfortable working in a professional business environment.

Responsibilities

Handle operations and customer service responsibilities for inbound domestic ocean and air freight shipments.
Track and trace shipments and coordinate them locally through delivery by the due date.
Update shipment statuses promptly and communicate them to customers and other branch locations.
Respond promptly and accurately to customer pickup and quote requests.

Desired Qualifications

An associate or undergraduate degree is preferred.
Good computer skills, including Word, Excel, and familiarity with PowerPoint.
Ability to multitask and prioritize work under pressure.
Aptitude for math and accounting with strong attention to detail.
Strong organizational skills.
Ability to work independently and collaboratively as part of a team.
Strong written, verbal, and interpersonal communication skills.
Demonstrated strong work ethic and reliability.
Understanding of or experience with logistics networks is a plus.

Job Description

Scope of Position:

Position Schedule: Monday-Friday, 0800-1630

Major Duties and Responsibilities:

Handle the operations & customer service responsibilities associated with inbound domestic shipments for both ocean and air freight.
Track/trace shipments, & locally coordinate shipments through to delivery by due date.
Perform timely updates to shipment status' and communicate them to customers and other branch locations.
Respond timely and accurately to customer pickup and quote requests.

Qualifications

Minimum Qualifications:

High School Degree or equivalent required
Successful candidates must pass a background check
Must be legally authorized to work in the United States
Must not require future sponsorship for employment visa
Fluent in English, both written and verbal
Must have the ability to work overtime in support of the department’s needs
Must be able to commute to the city of Honolulu 96817
Comfortable with numbers and basic mathematical skills
Comfortable working in a professional business environment,

Desired Qualifications:

Associates or Undergraduate Degree Preferred
Good computer skills (Word, Excel, and familiarity with PowerPoint)
Ability to multi-task and prioritize work while under pressure
Aptitude for math and accounting with a strong attention to detail
Strong organizational skills
Ability to work independently, but excel in a collaborative team environment
Excellent written, verbal, and interpersonal communication skills
Has a demonstrated strong work ethic, and reliability
An understanding of or experience with logistics networks is a plus

Additional Information

Reporting Structure

Supervisor and Manager

Expeditors offers excellent benefits

Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

The hourly rate for this position is $20-$30 per hour

Compensation: 20 to 30 (USD) (HOURLY)

About the Company

Expeditors

Global logistics and freight forwarding services

Expeditors provides global logistics and freight forwarding services, offering customized supply chain solutions for international trade. It uses a unified technology platform across a global network of 340+ locations to manage transportation, customs and compliance, and warehousing and distribution. By tailoring end-to-end logistics workflows, Expeditors helps clients move goods efficiently across borders and industries such as automotive, aerospace, healthcare, oil and energy, and retail. The company stands apart from competitors through its highly customized, integrated solutions and seamless information systems that coordinate all parts of the supply chain. Its goal is to optimize each client's international logistics process, reducing complexity and improving visibility and reliability in global trade.

Company size: 10,001+
Company stage: IPO
Headquarters: Bellevue, WA
Founded: 1979

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