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Mercier Consultancy Group

Danish Speaking PayPal Customer Expert

Customer SupportConfirmed live in the last 24 hours
Full-timeAthens, Greece

About the Job

Requirements

  • Native or fluent Danish, spoken and written, is mandatory.
  • A valid EU passport is required.
  • A strong interest in the FinTech industry and digital financial solutions is required.
  • Problem-solving skills and attention to detail in complex transactional environments are required.
  • Previous customer service, banking, or similar digital support experience is advantageous.
  • Applicants must be able to relocate to Athens, Greece.

Responsibilities

  • Provide support for users of global FinTech payment platforms and help ensure seamless financial transactions.
  • Resolve account-related inquiries, payment disputes, and security concerns.
  • Maintain knowledge of evolving FinTech regulations and internal compliance standards to protect customer data.
  • Serve as a primary point of contact for Danish-speaking clients and provide empathetic, solutions-oriented customer experiences.
  • Collaborate with cross-functional technical teams to identify and resolve platform bugs or system inefficiencies.
  • Educate users on secure features and advanced tools in the digital financial ecosystem.
  • Document all interactions accurately in the customer relationship management (CRM) system.

Desired Qualifications

  • Previous experience in customer service, banking, or a similar digital support role is highly advantageous.

About the Company

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