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PENN Entertainment

Operates casinos, racetracks, and online betting

Security Officer

Security Guarding & PatrolUpdated on Nov 12
Full-timeBlack Hawk, CO, USA$21 - $22 /hrIn-person

About the Job

Requirements

  • Previous experience in a guest service-related field is required.
  • Applicants must be able to obtain and maintain a Colorado Support Gaming license.
  • A CPR certification is required.
  • TIPS certification is required.
  • Candidates must have written and verbal communication skills.
  • Candidates must know applicable state laws and gaming regulations, security protocols, and standard operating procedures.
  • Candidates must sustain a high level of confidentiality and professionalism.
  • Candidates must be able to provide a superior guest experience.
  • Candidates must maintain a high level of energy and take a proactive approach to dealing with issues.
  • Candidates must work collaboratively and communicate effectively with team members at all levels of the organization.
  • Candidates must be able to work an entire shift in a team environment.
  • Candidates must be able to lift and carry up to 50 pounds.
  • Candidates must be able to patrol on foot and/or stand for 6–8 hours while verifying identification credentials to prevent underage access to gaming areas.

Responsibilities

  • Adhere to departmental and company policies and procedures regarding guest service standards.
  • Provide a safe, secure, and comfortable environment for all guests and team members.
  • Continuously patrol by foot and vehicle the casino, hotel, and company-owned surrounding areas as needed to address suspicious activity or other concerns, including on uneven, inclined, declined surfaces, and stairs.
  • Escort and transport funds for table fills, slots, and/or banks; provide security for kiosk add-fills and money drops, including tables and slots; and escort non-gaming team members in sensitive areas, such as maintenance, repair, and cleaning personnel.
  • Maintain strict confidentiality and professionalism in all company matters.
  • Operate security dispatch as needed, including dispatching officers, maintaining key control, and maintaining logs required in the Dispatch Center.
  • Provide a superior guest experience through consistent, positive interaction.
  • Assist with property incidents as a first responder when required, including guest medical incidents and intoxicated patrons, and obtain guest information regarding security-related incidents on company property.
  • Comply with Ameristar uniform appearance standards while on duty.
  • Obtain and maintain a valid driver's license and operate company vehicles as needed.

Desired Qualifications

  • Ability to obtain and maintain a valid driver's license and operate company vehicles as needed is preferred but not required.

About the Company

PENN Entertainment

Operates casinos, racetracks, and online betting

Penn Entertainment runs a nationwide network of casinos and racetracks and builds a strong online gaming and sports betting platform. It operates 42 casinos and racetracks across 19 states, alongside a digital sports betting and iGaming presence and sports media properties. Its products work by combining physical venues with online platforms so customers can bet, play casino games, or follow sports content across both in-person and digital channels, using a unified account and cross-channel experiences. Compared with competitors, the company differentiates itself with its large, diverse footprint and its omni‑channel approach that links land-based gaming, online wagering, and media partnerships into one ecosystem. The company’s goal is to lead the North American gaming industry by growing its community of players and expanding its integrated entertainment experiences across physical venues, online platforms, and media.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Wyomissing, PA
Founded
1972

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