Full-Time
Customer Support
Escalations, Email & Chat
Posted on 8/15/2026
Laundryheap
201-500 employees
On-demand laundry and dry cleaning delivery
No salary listed
Bengaluru, Karnataka, India
In Person
Office-based role in the Bengaluru office; willingness to commute is required.
 Customer Experience & Support (1) |
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- Excellent spoken and written English communication.
- Customer service or operations experience, ideally in e-commerce, consumer services, or other fast-paced industries.
- Ability to handle difficult conversations and write clear, professional responses.
- Strong attention to detail with a focus on quality and speed.
- Problem-solving ability, initiative, proactivity, and forward-thinking.
- Ability to adapt quickly to new tools and processes.
- Ability to work in a dynamic, fast-paced environment.
- Ability to prioritize tasks and manage customer expectations effectively.
- Willingness to commute to the Bengaluru office.
- Investigate, manage, and resolve escalated or complex customer queries, including claims and refunds, while identifying root causes to reduce future issues.
- Propose fair, customer-focused solutions while following processes and policies.
- Share insights and highlight customer trends to improve customer journeys and processes across teams.
- Build productive relationships with colleagues across Operations and the wider business.
- Deliver fair, timely outcomes for customers while maintaining brand reputation.
- Meet and exceed key performance indicators that drive business results and improve customer experience.
- Customer service or operations experience in e-commerce, consumer services, or other fast-paced industries.
Laundryheap provides on-demand laundry and dry cleaning with doorstep collection and delivery through its mobile app and website. Customers schedule pickups for washing, dry cleaning, or ironing, and a driver collects from home or office, processes the items at partner laundry facilities, and returns them typically within 24 hours. The service supports both pay-per-use pricing and a subscription model for regular users, and serves individuals as well as businesses such as hotels and restaurants. It operates in multiple countries, including the UK, USA, Netherlands, and UAE, offering a B2C and B2B solution focused on convenience and speed. The company aims to make laundry and dry cleaning easy and fast for busy people and businesses by providing door-to-door service at scale across its markets.
Company Size
201-500
Company Stage
Early VC
Total Funding
$8.5M
Headquarters
London, United Kingdom
Founded
2014
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Simplify's Take
What believers are saying
- February 2026 launches lifted Laundryheap to 28 cities across 16 countries.
- By 2026, Laundryheap processed over 110 million items, proving operational scale.
- Just Eat will expand Laundryheap from London to Birmingham, Manchester, and Edinburgh.
What critics are saying
- Five acquisitions since 2022 create integration debt across apps, crews, pricing, and service quality.
- Just Eat can replace Laundryheap after six months if conversion disappoints.
- If Just Eat shifts to in-house laundry, Laundryheap loses UK demand overnight.
What makes Laundryheap unique
- Laundryheap controls a rolled-up category, absorbing Laundrapp, Oxwash, Wast, Lavoir Modern, GetLavado.
- Its 24-hour pickup-and-return promise remains the core consumer moat.
- Just Eat's August 2026 exclusive UK partnership validates Laundryheap's platform-grade logistics.
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6 month growth
↑ 1%1 year growth
↑ 2%2 year growth
↓ -1%Just Eat to offer laundry services with new partnership. The takeaway delivery firm plans to expand to a full suite of services. Senior Reporter Image credit: Just Eat Food delivery service Just Eat is expanding into services with the launch of a laundry offering in the UK via a partnership with Laundryheap. Initially launching in London, Just Eat will allow customers to request laundry and dry cleaning services all through the takeaway delivery app. The move is part of Just Eat's stated ambition of moving beyond takeaways into a broader provider of services including groceries and non-food retail, including pharmaceuticals. "A lot has changed since we launched as a takeaway platform twenty years ago. Today, our mission is to be customers' first choice for rapid delivery - whether it's your Friday-night takeaway, a last-minute gift or now your dry cleaning," said Caroline Bates, director of grocery and new verticals at Just Eat UK. "We chose Laundryheap as our first services partner because they're the clear leader in their category, already trusted by hundreds of thousands of customers worldwide. "Just as we're building Just Eat into the UK's go-to convenience platform, Laundryheap is scaling fast internationally, and this partnership lets us both prove that model together." Laundryheap launched in 2014 as the 'Uber for washing clothes' app that provides laundry services collected, cleaned and returned in 24 hours. The group picked up millions in VC funding and with that fuelled an acquisition spree that saw it consolidate almost the entirety of the nascent laundry app market with the purchases of competitors and international equivalents Wast, Lavoir Moderne, Oxwash, Laundrapp and GetLavado. "Partnerships like this are central to how we grow. Just Eat gives us a direct line to millions of customers who already trust the platform for their everyday needs, and we give Just Eat a proven, scalable service to build its convenience ambitions on," said Laundryheap chief executive Deyan Dimitrov. "It's a two-way bet: they're backing a company that's already the world's largest in its category, and we're backing one of the UK's biggest consumer platforms. Wins like this underline our ambition to make outsourcing your laundry as common as ordering a takeaway - both of which give customers back more time to enjoy more interesting or important things." Topics. Bookmark your favorite posts, get daily updates, and enjoy an ad-reduced experience. Season 15 - Episode 8 Universities aren't set up for commercialisation - Anne Lane, CEO, UCL Ventures. 32:29 mins
Laundryheap, the world's largest on-demand laundry and dry-cleaning platform, has acquired LATAM market leader GetLavado. Starting in Lima, Peru, Laundryheap plans to expand to Colombia and Mexico later this year. This is Laundryheap’s fifth acquisition since 2022. With this acquisition, Laundryheap now operates in 14 international markets. All GetLavado staff, including founder Martin Beas Núñez, will join Laundryheap, and the brand will transition to Laundryheap in the coming weeks.
An on-demand laundry and dry cleaning platform has raised more than £1.25m and beaten its crowdfunding target.
UK-founded Laundryheap, an on-demand laundry and dry cleaning service, has acquired the digital assets of Parisian competitor Lavoir Modern. The terms of the deal remain undisclosed, and the move is meant to further expand Laundryheap’s commercial footprint in the French capital city.Hung out to drySince falling into administration earlier this year, the future of Lavoir Modern has hung out to dry.Lavoir Modern was founded in 2012 and previously backed to the tune of €8 million by Centuria Capital, Industry Capital, and angel investors former Renault F1 head of engine design Axel Plasse, and former insurance giat AXA deputy CEO Denis Duverne.Fourth acquisitionThe acquisition marks Laundryheap’s fourth in 20 months, having acquired French competitor Wast in June of this year, and the UK’s Oxwash in April of this year, and Laundrapp in April 2022.Laundryheap was founded in London in 2014 by former Rocket Internet global venture development manager Deyan Dimitrov, Mayur Bommai, and Ruxandra Lica.The team bootstrapped the business until October 2017, first raising £2 million via London’s Niche Invest CEO Simon Smith and QVentures. The trio has since raised an additional £3.4 million from investors including SovaVC, Pario Ventures, Verb Ventures, and The SidebySide Partnership.The company operates across 11 markets; the UK, US, Ireland, Sweden, Denmark, the Netherlands, the UAE, Singapore, Bahrain, Kuwait, and Qatar.On the acquisition, Dimitrov commented:“We are thrilled to further bolster our presence in France with the acquisition of the Lavoir Moderne digital assets. We look forward to growing our footprint in the region and providing our Parisien customers with the excellent service we are known for.”Lead image via Laundryheap. Photo: Uncredited
Laundryheap plans to launch cargo bikes in Manchester and Birmingham before the end of 2023, and says Delivery Mates' involvement means anticipated repair times for bikes will be cut from two weeks to 24 hours.