Technician - Quality Assurance Engineering

Job Description

POSITION SUMMARY:

A senior-level technician responsible for executing quality assurance activities across the Penang Media Operation, covering Finished-Goods inspection, data recording & analysis, report compilation, compliance auditing, calibration, training & certification, system administration, and team support. The role is critical to maintaining product quality and regulatory compliance within Final Quality Assurance (FQA) operations, is expected to work independently supporting the 24/7 manufacturing operations on a rotational shift basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Inspection & Product Quality

• Conduct Finished-Goods (FG) inspection (Media, Bag, Carton, or Pallet) in accordance with established quality standards and acceptance criteria.
• Perform Outgoing Shipment Packing List Buy-off to verify that all FG selected for shipment comply with ship-to requirements.
• Execute Out-of-Box (OBA) Audits on FG to validate packaging integrity, label accuracy, and product conformance prior to shipment release.
• Support CIM Auto-Shutdown release activities by verifying that all release criteria are met before resuming production.
• Execute FG Archive activities in accordance with established retention schedules and traceability procedures.
• Support Physical Inventory (PI) Count activities to ensure accurate FG stock reconciliation.
• Perform quality data collection, recording, analysis, compilation, and reporting using appropriate tools and software, ensuring timely and accurate information for decision-making.

2. Quality System Administration

• Maintain quality records and trackers on relevant platforms and Quality Management Systems (e.g., eNCS, eChecklist), ensuring data integrity, completeness, and accessibility for audit and review purposes.
• Support document and procedure updates in Agile, aligned with engineering changes (WDITR), process improvements, or audit findings, ensuring all revisions are reviewed and approved per change control requirements.

3. Compliance & Audit

• Perform compliance audits on production lines to verify adherence to SOPs, work instructions, and quality requirements; escalate identified violations or deviations to the responsible engineer or supervisor promptly.
• Conduct HIRADC audits at the FQA workplace to proactively identify, assess, and mitigate occupational health and safety risks.
• Maintain a clean, organized, and safe work environment in compliance with 6S+1 principles, safety regulations, and cleanroom protocols.
• Attain and maintain mandatory qualification in Visual Inspection (VI) eyeball correlation to ensure consistent defect detection standards.
• Coordinate sampling submission activities, ensuring accurate sample selection, proper labelling, documentation, and timely handoff to the designated laboratory or inspection team.

4. Continuous Improvement

• Collaborate with Operations and cross-functional teams to identify, escalate, and resolve quality-related concerns, and actively contribute to continuous improvement initiatives.
• Participate in digitalization and automation initiatives aligned with company and site directions to enhance quality process efficiency and data visibility.
• Support quality awareness sessions, briefings, and on-the-job training for Operations DL staff and Technicians as required.

Remark: Additional ad-hoc tasks and assignments may be given from time to time based on operational needs and business priorities.

Qualifications

REQUIRED:

• Diploma or equivalent in Engineering, Science, or a related technical discipline.
• Minimum 5 years of experience in manufacturing quality or operations.
• Proficient in English (written and spoken) & Bahasa Malaysia (spoken) with effective communication skills with various functional team & different job levels, briefings and training.
• Willingness to work shift and overtime in support of 24/7 manufacturing operations when required.
• Willingness to work across different Penang Media Plant locations as needed.
• Comfortable working in a controlled environment with cleanroom garments and PPE requirements in designated working area.

PREFERRED:

• Experience in HDD/media or electronics manufacturing.
• Experience with Oracle or MES systems.

SKILLS:

• Working knowledge of Quality Management Systems, inspection methods, audit frameworks, and Visual Inspection (VI), including defect recognition, calibration, and operator assessment.
• Proficient in MS Office.
• Detail-oriented and quality-driven; able to work independently across shifts and collaborate with cross-functional teams.

Additional Information

WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to WD Ethics Helpline or email [email protected].