Head of Escrow Services

The Head of Escrow Services (LFG) is a senior level responsible for executing functional strategy and new business origination in areas managed. Full management responsibility for multiple teams across several locations, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.in coordination with the Law Firm Group (LFG) team. The third party Escrow Agent product is a product within the Banking and Custody unit of Citi Private Bank’s North America region, within Citi Global Wealth.

Responsibilities:

The role will involve formulation of the strategic direction of the product, as well as implementation and execution of new business development initiatives and sales plans to drive growth in the product.  The role also requires. an in depth understanding of the industry, the structure of the product, and direct competitors products and services. The Escrow Product head will have significant management responsibilities, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
 

• Applying and enforcing the company’s policies.
• Guide, lead and coach the Escrow Origination team.
• Deal with complex legal, transactional and accounting problems that arise.
• Resolve operational issues within the team.
• Identify, lead and implement internal projects to enhance operating efficiency.
• Fostering productive relationships with Bankers, ICs and Regional Senior Management to drive and grow Escrow sales.
• Participate with staff in setting goals and reviewing results and performance.
• Coach and mentor junior team members, as well as high performers in specific areas identified.
• Foster solid team work within the team, build strong internal working relationships across CPB.
• Create an efficient working environment which promotes teamwork, responsibility, ownership and integration with all partners.
• Set high individual performance standards.
   

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years of experience.
• People management skills, proven technical skills in the area of the escrow product and sales.
• Experience and proven track record selling into law firms.

Education:

• Bachelors/University Degree. Master’s degree preferred.

• University Degree. Master’s degree preferred.

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Job Family Group:

Private Client Product Services

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Job Family:

Custody Escrow Sales Services

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$250,000.00 - $500,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Aug 26, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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