IT Service Technician

Description

Welcome to The AME Group – Where People Power Progress
At The AME Group, every employee helps define who we are. For over 40 years, we’ve built a thriving, people-first culture rooted in innovation, collaboration, and purpose. As one of the nation’s leading Managed IT Service Providers, we empower businesses through technology while investing in the growth and well-being of our team. With a commitment to shared success, and continuous learning, we don’t just adapt to change — we drive it. Join a company where your voice matters, your work makes an impact, and your future is a shared journey.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment. 

About the Role:

We're looking for a tech-savvy problem-solver who enjoys getting out from behind a desk and helping clients directly. As a Service Technician, you'll be the go-to person when our clients need on-site technical support—diagnosing issues, fixing problems, and making sure their technology keeps running smoothly.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.
• Mileage reimbursement or shared company vehicle when available

What You'll Do:

• Respond to client technical issues and provide timely on-site support
• Install, configure, and maintain computers, printers, and peripherals at client locations
• Troubleshoot and resolve hardware, software, and network issues (primarily Windows environments)
• Work with routers, switches, access points, and other network equipment
• Communicate technical issues and solutions clearly to non-technical users
• Document all service activities and maintain accurate records
• Travel to various client sites throughout Evansville, IN and surrounding areas

Location: Evansville, IN
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Employment Type: Full-time
Availability: Immediate

Requirements

What We Are Looking For:

• 3+ years of experience in IT support or a similar technical role
• Strong working knowledge of Windows 11 and working with servers
• Familiarity with Active Directory, DNS, DHCP, and Group Policies.
• Mid level networking knowledge (TCP/IP, VPNs, switches, Wi-Fi)
• Excellent problem-solving and documentation skills
• Excellent communication and people skills
• Valid driver's license

Preferred:

• CompTIA A+, Network+, or Microsoft certification
• Experience with Microsoft 365 administration
• Bachelor of Science with a concentration in Information Technology

Physical Requirements

• Ability to lift and move computer equipment up to 50 lbs.
• Reliable transportation for on-site client visits
• Able walk all over the campus and stand for long periods.

Salary

Based on experience and training.