Infrastructure Operations Leader Senior Manager - Infrastructure, Platform, & Cloud Engineering

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Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

Senior Manager – CSAME Infrastructure Operations Leader (Digital Infrastructure Leader)

Position Summary

The CSAME Infrastructure Operations Leader is responsible for leading Digital Infrastructure Operations across CSAME countries, ensuring secure, reliable, scalable, and cost-effective technology services that support business operations, manufacturing sites, engineering centres, and corporate functions. This role provides strategic leadership across infrastructure operations, service delivery, cybersecurity alignment, workplace technologies, cloud platforms, and regional IT transformation initiatives.

As a senior member of the Global Infrastructure Leadership Team, the incumbent will drive operational excellence, standardization, modernization, and governance while partnering closely with business leaders, regional IT teams, cybersecurity, Digital Workplace, Enterprise Applications, and external service providers.

Key Responsibilities

Infrastructure Operations Leadership

• Own end-to-end regional infrastructure operations across CSAME.
• Ensure availability, reliability, performance, and security of infrastructure services.
• Lead regional operations covering:
  • Data centres and cloud infrastructure
  • Network and connectivity services
  • Compute and storage platforms
  • End-user infrastructure
  • Manufacturing and site infrastructure
  • Collaboration and communication platforms
• Deliver services against established SLAs, KPIs, and operational excellence targets.

Service Delivery & Operational Excellence

• Establish a high-performing operations model with clear accountability and governance.
• Drive continuous service improvement through automation, standardization, and simplification.
• Ensure operational readiness for business-critical and manufacturing environments.

Regional Technology Strategy

• Translate global infrastructure strategy into CSAME execution plans.
• Identify opportunities to modernize infrastructure and reduce technical debt.
• Lead infrastructure transformation initiatives including:
  • Cloud migration
  • Data center optimization
  • Network modernization
  • Operational automation
  • AI-enabled operations
• Support regional M&A integrations, divestitures, and business expansion initiatives.

Stakeholder & Business Partnership

• Act as the senior infrastructure point of contact for CSAME business leaders.
• Partner with country IT leaders and business leadership teams.
• Provide executive updates on operational performance, risks, investment priorities, and improvement plans.
• Ensure infrastructure services align with business growth and strategic priorities.

Financial & Vendor Management

• Drive cost optimization initiatives while improving service quality.
• Oversee strategic vendor relationships and managed service partners.
• Ensure contractual obligations, service commitments, and performance targets are achieved.

Qualifications

Education

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related discipline.
• Master's degree or MBA preferred.

Experience

• 15+ years of progressive IT leadership experience.
• 8+ years managing large-scale infrastructure operations.
• Experience leading global or regional teams across multiple countries.
• Proven track record managing complex enterprise infrastructure environments.
• Experience supporting manufacturing, engineering, and corporate environments preferred.
• Strong experience with outsourced and managed service delivery models.

Technical Expertise

Strong knowledge of:

• Enterprise Infrastructure Operations
• Cloud Platforms (Azure, AWS)
• Network & Telecommunications
• Infrastructure Automation & AIOps
• Infrastructure governance and operational controls

Leadership Competencies

• Strategic Thinking
• Executive Presence
• Business Acumen
• Customer Focus
• Operational Excellence
• Financial Management
• Stakeholder Influence
• Data-Driven Decision Making

 Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.