Effective listening and communication skills are required.
High motivation, passion, integrity, and mechanical aptitude are required.
A good driving record and valid driver's license are required.
Ability to travel and occasionally stay overnight, depending on the territory, is required.
Must pass a drug screen, physical, and background/MVR check.
Must not be restricted by an applicable non-compete or non-solicitation agreement.
The role requires hearing, talking, effective near and far vision, sitting, walking, standing, bending, stooping, reaching, and lifting at least 30 pounds.
Responsibilities
Deliver products to customers and stock them in designated cabinets, shelves, and other locations.
Provide general customer support after hours and on weekends as necessary within the scheduled rotation.
After stocking products, write replenishment orders to restore customer inventory to the levels specified by the customer or determined through learned consumption.
Keep areas where company products are stocked organized, clean, and free of debris; relabel bins when labels are damaged or unreadable.
Learn product features and benefits and understand customers’ businesses and product applications.
Maintain good rapport with customer personnel responsible for vendor-managed inventory duties.
Keep the assigned vehicle in safe running order according to the maintenance schedule.
Attend product training sessions to help communicate information about delivered products to customers.
Communicate opportunities or issues to account managers for prompt follow-up.
Work with office staff to resolve paperwork or proof-of-delivery problems that may affect accounts receivable.
Assist account managers with customer inventory setups or reorganizations.
Communicate orders, credits, or requests for quotation to inside personnel using the proper forms.
Use company-provided technological tools to improve customer service and increase sales.
Learn company part numbers to submit customer stocking orders.
Occasionally work inside when needed and participate in the year-end inventory count.
Perform other duties as necessary.
Desired Qualifications
Experience in the hose or fluid power industry is a plus.
Royal Brass and Hose
Since 1949 Royal Brass and Hose has been a distributor of high-quality mobile equipment products like hydraulic and pneumatic parts, hoses, fittings, fasteners, adapters, and more. Our solutions, expertise and service excellence empower customer success.
We are employee-owned! Royal Brass and Hose has been an ESOP since 2018. In addition, we offer a competitive benefits package including 401K match, health, vision and dental insurance, voluntary group insurance and company profit sharing.
Job purpose
Responsible for delivering product and taking orders at customer's locations on a scheduled basis to ensure that the customers have the necessary inventory levels to operate their manufacturing or maintenance organizations.
Essential Job Functions
• Delivery- Deliver product to our customers and stock it in the designated cabinets, shelves, etc.
• Provide general support to customers after hours and weekends as necessary within scheduled rotation.
• Order Taking-Once product is put up, write stocking orders to replenish the customers inventory back to the desired levels determined by the customer or by learned consumption.
• Cleanliness-Keep the areas where RBH products are stocked organized, clean and free of debris, relabel bins when necessary if any labels become damaged or unreadable.
• Product Knowledge-Obtain the necessary knowledge to explain product features and benefits and understand the customer’s business and product applications.
• Customer Relations-Maintain good rapport with the customer’s personnel responsible for our VMI responsibilities.
• Other job duties as necessary
Other Duties and Responsibilities
• Ensure the assigned vehicle is kept in safe running order following a set maintenance schedule.
• Attend product training sessions to help communicate to the customers about the products you are delivering.
• Communicate to the account managers any opportunities or issues that arise so they can be followed up on promptly.
• Work with office staff on any paperwork problems or proof of deliveries that may affect Account Receivables.
• Aid Account Managers with any setups or reorganization of the customer’s inventory.
• Communicate orders, credits or RFQ’s on the proper forms to the inside personnel.
• Use technological tools supplied by RBH to improve customer service and increase sales.
• Become versed in RBH part numbers to be able to send in customer stocking orders.
• Occasionally work inside when needed and at year-end inventory count.
Working conditions
• Minimal controlled environment
Qualifications
• High School Diploma or GED.
• Effective listening and communication skills.
• High level or motivation, passion, integrity, and mechanical aptitude
• Good driving record and valid driver’s license.
• Ability to travel and have occasional overnights (dependent on territory).
• Experience in hose or fluid power industry is a plus.
• Must be able to pass a drug screen, physical, and background/MVR.
• Not restricted by an applicable non-compete or non-solicitation agreement.
Physical requirements
• Requires hearing, talking for continuous interface with co-workers, customers, supervisor, managers, etc.
• Requires effective near and far vision.
• Requires sitting, walking, standing, bending, stooping, reaching, etc.