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University Physicians' Association

Practice support for physician groups

Office Supervisor

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeKnoxville, TN, USAIn-person

About the Job

Requirements

  • One to two years of experience in a supervisor role.
  • High school diploma, bachelor's degree, or equivalent.
  • Knowledge of and ability to apply standard precautions and procedures.
  • Knowledge of medical terminology, anatomy and physiology, clinical medicine, and other medical specialties.
  • Knowledge of regulatory agency guidelines and requirements, including JACHO, OSHA, and CDC.
  • Knowledge of pharmacological actions and interactions.
  • Ability to operate standard equipment.
  • Knowledge or demonstration of counseling techniques.
  • Creates and sustains therapeutic and ethical relationships with patients and the health care team, recognizing aspects of culture, age, gender, and disability.
  • Uses nonverbal, listening, explanatory, questioning, and writing skills.
  • Provides appropriate and concise written and verbal communication to support continuity of care.
  • Maintains patient satisfaction and responds promptly to patient care needs.
  • Follows ethical principles regarding withholding clinical care, patient confidentiality, informed consent, and unanticipated adverse outcomes.
  • Demonstrates accountability, commitment, sensitivity, and responsiveness to patients, staff, and general business practices.

Responsibilities

  • Organizes and maintains overall business office functions, including scheduling, staffing, front office registration, back-office operations, order tracking, payroll, quality control, and insurance verification.
  • Responds to administrative and technical questions with expertise and resolves complex issues; shares subject-matter knowledge with others in the health system.
  • Educates and improves self or others to raise performance levels or quality of care; identifies employees' special skills.
  • Supports ongoing performance improvement activities and applies knowledge to actions in own and cross-functional work areas.
  • Keeps current with technologies, products, and trends in the field.
  • Ensures appropriate staffing levels by monitoring and controlling established staffing patterns.
  • Supervises office staff in accordance with department policies and procedures.
  • Addresses inappropriate employee behavior confidentially and professionally, plans corrective actions, and follows up.
  • Documents positive and negative employee behaviors in writing.
  • Assists with performance evaluations and recommends performance increases, departmental hires, promotions, and disciplinary actions.
  • Serves as liaison for scheduling conflicts.
  • Manages employee communications and training through established meetings and huddles as needed.
  • Monitors error reports and provides ongoing employee performance feedback.
  • Selects and develops staff and prepares employees for career advancement.
  • Guides and inspires employees to maximize performance and deliver a consistently high level of service.
  • Develops a culture that recognizes and rewards employees for achieving organizational goals and demonstrating UPA values, and encourages respectful behavior.
  • Provides division, department, or unit strategic and operational direction and support; monitors external events that may affect the organization, alerts management, and suggests plans and actions.
  • Supports and implements change initiatives.
  • Assists the Practice Director in tracking department costs and expenses against budgetary targets.
  • Prepares statistical information and reports for management.
  • Benchmarks performance metrics against internal and external sources.
  • Handles special projects; creates spreadsheets, charts, correspondence, records, and notes.
  • Communicates pertinent issues to the Practice Administrator accurately and promptly.
  • Communicates and applies policies and principles to solve everyday problems and handle varied situations independently.
  • Directs and coordinates daily data entry and audits to ensure accurate statistical reporting.
  • Serves as the onsite resource for troubleshooting business office equipment.
  • Directly supervises office functions, including scheduling and order management.
  • Acts as the onsite human resources representative, maintains employee files, and ensures compliance with TOSHA, TJC, and other licensure and regulatory requirements.
  • Maintains medical records and ensures standards and security in accordance with UPA policy.
  • Processes payroll accurately and on time.
  • Handles highly confidential information and matters involving staff, physicians, and the director.

About the Company

University Physicians' Association

Practice support for physician groups

University Physicians' Association provides administrative and practice-management support for physicians and clinical groups in Tennessee. Its services help medical practices manage billing, finance, human resources, operations and other non-clinical functions that support patient care. The organization works alongside affiliated physicians and health-system partners rather than replacing the clinicians delivering treatment. UPA’s role is healthcare administration and physician enterprise support, making it distinct from a university, hospital or independent insurance carrier. Service delivery depends on clinical, operational and administrative teams working across its care settings.

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