Senior Strategic Account Director
Updated on 2/13/2024
Five9

1,001-5,000 employees

Cloud based call and contact center software
Company Overview
Five9's mission is to empower organizations to transform their contact centers into customer engagement centers of excellence. The company provides software for managing omnichannel customer interactions including voice, SMS, chat, email, social, video, and more.
AI & Machine Learning
Data & Analytics

Company Stage

Series D

Total Funding

$126.6M

Founded

2001

Headquarters

San Ramon, California

Growth & Insights
Headcount

6 month growth

6%

1 year growth

11%

2 year growth

27%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Lead Generation
Cold Calling
CategoriesNew
Business & Strategy
Sales & Account Management
Requirements
  • Minimum of 10 years operating, selling, or servicing customer contact/engagement centers for Sales or Service
  • 7+ years of outside enterprise software sales experience in the contact center space
  • Experience selling at the C-level
  • Superior active listening skills
  • Strong collaboration skills and ability to work alongside multiple team members
  • Excellent written and verbal communication skills
Responsibilities
  • Create and drive revenue within a specified region or list of named accounts
  • Generate business opportunities through professional networking and cold-calling
  • Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
  • Meet and exceed all quarterly and annual sales quotas
  • Collaborate with peers and management around ways to continually improve the sales organization
  • Own the sales cycle from lead generation to closure
  • Provide expertise around particular areas of interest to discuss industry best practices and development of high level strategies
  • Develop business plan and present the business plan during quarterly review sessions
  • Be proactive in all aspects of opportunity development
  • Establish yourself as a ‘Trusted Advisor’ to the prospect or customer
  • Bring net new and innovative ideas to both internal teams and the customer
  • Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
  • Self-generate leads from personal connections, referral partners, and regional networking events
  • Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience
Desired Qualifications
  • Proven track record of sales excellence
  • Highly persuasive
  • Superior professional presence and business acumen