Acosta Group

Retail, marketing, and foodservice solutions provider

Customer Service Coordinator

Customer SupportConfirmed live in the last 24 hours

Full-time$17 - $17.50In-person

About the Job

Requirements

A high school diploma or GED is required.
At least 2 years of customer service, administrative, or business process experience is required.
Strong communication, organization, and problem-solving skills are required.
Proficiency in Microsoft Word, Excel, and Outlook is required.
Comfort working with data entry and order management systems is required.
Ability to work with standard office equipment is required.
Strong attention to detail in a fast-paced environment is required.

Responsibilities

Receive and resolve customer order issues professionally.
Research and resolve issues in collaboration with internal and external teams.
Update orders, pricing, and customer criteria in internal systems.
Monitor dashboards and alerts daily to identify and address issues quickly.
Escalate unresolved issues to appropriate managers or supervisors.
Investigate rules engine issues and follow established resolution procedures.
Maintain accurate documentation in compliance with company policies.
Build and maintain strong relationships with customers, clients, and coworkers.
Support Customer Replenishment (CRP/VMI) processes when applicable.
Complete special projects and additional duties as assigned.

Desired Qualifications

An Associate Degree is preferred.
Food broker experience is preferred.
Formal customer service training is a plus.

We’re looking for a detail‑oriented Customer Service Coordinator to support customer service functions across assigned lines and help ensure smooth order processing from start to finish.

What We’re Looking For

Education

High School Diploma or GED required
Associate Degree preferred
Formal customer service training a plus

Experience

2+ years of customer service, administrative, or business process experience
Food broker experience preferred

Skills & Abilities

Strong communication, organization, and problem‑solving skills
Proficient in Microsoft Word, Excel, and Outlook
Comfortable with data entry and order management systems
Ability to work with standard office equipment
Strong attention to detail in a fast‑paced environment

What You’ll Do
Professionally receive and resolve customer order issues
Research and resolve issues, collaborating with internal and external teams
Update orders, pricing, and customer criteria in internal systems
Monitor dashboards and alerts daily to identify and address issues quickly
Escalate unresolved issues to appropriate managers or supervisors
Investigate rules engine issues and follow established resolution procedures
Maintain accurate documentation in compliance with company policies
Build and maintain strong relationships with customers, clients, and coworkers
Support Customer Replenishment (CRP/VMI) processes when applicable
Complete special projects and additional duties as assigned

Minimum Salary: 17.00

Maximum Salary: 17.50

About the Company

Acosta Group

Retail, marketing, and foodservice solutions provider

Acosta Group is a collective of trusted retail, marketing and foodservice agencies that helps brands grow where they are sold. It works by providing end-to-end support across the customer journey—headquarter sales, omnichannel retail, assisted sales and training, integrated marketing, foodservice sales enablement and culinary solutions, all guided by advanced data and insights. It differs from competitors by operating as a umbrella of specialized agencies rather than a single firm, enabling cohesive, cross-channel programs and seamless data-driven execution. Its goal is to accelerate brand growth everywhere products are sold by connecting today’s commerce activities with tomorrow’s opportunities.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: Jacksonville, FL
Founded: 2023

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