Case Management & Advocacy·Confirmed live in the last 24 hours·
Full-timeWaltham, MA, USA
About the Job
Requirements
A bachelor's degree and previous social service experience, preferably with older adults, individuals with disabilities, and/or in customer or consumer support.
Excellent organizational, interpersonal, and communication skills.
Ability to learn and navigate internal computer systems.
Ability to work independently and collaboratively with co-workers, adapt to changes, and problem-solve.
Responsibilities
Assess callers' needs for services and community resources, research options, and provide accurate and unbiased information tailored to each caller.
Collaborate with colleagues in other Springwell departments regarding their resource needs.
Maintain existing informational sheets used by staff, community partners, and consumers, and create new materials on topics relevant to the Springwell community.
Update and maintain community provider records in the internal resource database, and research new providers for possible inclusion.
Desired Qualifications
Previous social service experience with older adults, individuals with disabilities, and/or in customer or consumer support is preferred.
Springwell is seeking compassionate community specialists to provide Referrals to older adults, family caregivers, individuals with disabilities, and community professionals. The specialists gain extensive knowledge of internal Springwell programs as well as the broader service networks available to our consumers. Specialists need excellent interpersonal and problem-solving skills in order to provide accurate information tailored to the specific needs of the inquirer.
The compensation for this role is $28.21/hr for a 37.5 hour work-week.
POSITION DESCRIPTION Information and Referral Specialists work with consumers over the phone, via email, and in person at the Springwell office. They provide support and consultation to individuals who are seeking assistance navigating services available to them. The Specialists are able to build rapport with both non-professional and professional callers, provide empathy and support, assess needs, and make appropriate referrals to internal Springwell programs and to external agencies. Specialists build an extensive knowledge of providers, agencies, and services available to the community and use their skills to share this knowledge in a way that supports and empowers consumers. The team also conducts research for and makes updates to informational materials that are provided to the community and utilized by Springwell staff.
ESSENTIAL JOB FUNCTIONS
Assess caller’s need for services and community resources; research options; provide accurate and unbiased information tailored to the caller.
Collaborate with colleagues in other Springwell departments surrounding their resource needs.
Maintain existing information sheets used by staff, community partners, and consumers; create new informational materials around topics of interest that are relevant to the Springwell community.
Update and maintain community provider records in the internal resource database; research new providers for possible inclusion in the database.
QUALIFICATIONS
Bachelor's degree and previous social service experience preferably with older adults, individuals with disabilities and/or providing customer/consumer support
Excellent organizational, interpersonal, and communication skills
Ability to learn and navigate internal computer systems
Ability to work both independently and collaboratively with co-workers, adapt to changes and problem-solve.
GENEROUS BENEFITS:
3 weeks of vacation in first year
Birthday off
13 paid holidays
3 paid personal days
15 paid sick days per year (You can accumulate up to 450hrs/12weeks)
Health & dental insurance with employer contribution
Life and long-term disability insurance at no cost to employee
Flexible Spending Plan
Employee Assistance Plan
401K Retirement Savings Plan w/ employer contribution
Mileage reimbursement
Potential flexible work options available after 6 months for many positions such as alternate start time between 8:00 and 9:30 a.m., 4 day work week, 4.5 day work week, hybrid work option
Employee referral bonuses
Free parking
Commitment to promoting from within
ABOUT US: For more than 40 years, Springwell has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence. We are committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference – each and every member of our staff. We are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities. We believe in and are looking for new staff who embrace:
Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support.
Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service.
Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible.