Customer Service Engineer - TSMC Global Support & Local Fab

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Key Responsibilities

• Provide on-site customer support for TSMC’s overseas fabs, including locations in Arizona, Japan, Germany, and other global sites as business needs arise.
• Travel internationally on a flexible, business-driven basis to support overseas operations and urgent customer needs.
• Provide a wide range of overseas service support, including:

• Staffing/backfill support
• Escalation and troubleshooting support
• Equipment installation and relocation
• Fab ramp-up and operational support

• Coach and mentor local Service Engineers to strengthen technical capabilities and ensure successful fab ramp-up and sustainable service operations.
• Support multiple product families and equipment models based on the technology requirements of each overseas fab. Relevant training will be provided.
• When not assigned to an overseas project, support Taiwan local business unit operations at the designated site and participate in daily service activities.
• Provide short-notice international travel support when urgent customer escalations or critical business needs arise.
• Work closely with local and global service teams to ensure customer expectations and operational requirements are met.

Position Highlights

• Extensive exposure to TSMC’s global fab operations
• Opportunities to support multiple product families and technologies
• International assignments across Arizona, Japan, Germany, and other locations
• Opportunities to develop technical leadership, coaching, and cross-cultural collaboration skills

Qualifications

• Education: Bachelor’s or Master’s degree in Mechanical Engineering, Applied Mechanics, Electrical Engineering, Aeronautical Engineering, Mechatronics, or another science, engineering, or semiconductor-related discipline.
• Technical Foundation: Experience with complex systems involving hardware/software integration, equipment testing, maintenance, or troubleshooting is preferred. Experience with semiconductor equipment is a plus.
• Problem-Solving: Strong analytical and troubleshooting skills, with the ability to identify root causes and resolve technical issues. Able to handle customer escalations independently after appropriate training.
• Communication: Strong interpersonal and communication skills, with the ability to work effectively with customers, local Service Engineers, cross-functional teams, and site management.
• English Proficiency: Professional working proficiency in English and Chinese is required. Must be comfortable using English for technical discussions, presentations, documentation, reporting, and day-to-day communication with global teams.
• International Travel: Must be highly flexible and able to travel internationally on short notice based on business and customer needs.
• Extended Overseas Assignments: Willing and able to support overseas customer sites for assignments ranging from several days or weeks to several months, depending on operational requirements.
• Local Support: When not traveling internationally, the role will be based at the assigned Taiwan business unit and participate in daily customer service and equipment support operations.

What Makes You Outstand

• Global Mobility & Adaptability: Comfortable working across different countries, cultures, customer environments, and management structures. Able to adapt to and cooperate with the operational arrangements of the assigned site.
• Learning Agility: Fast learner who is eager to develop expertise across multiple product families and equipment models and keep pace with evolving semiconductor technologies.
• Customer & Service Mindset: Passionate about solving technical challenges and committed to delivering high-quality customer support in a fast-paced service environment.
• Teamwork & Coaching: Collaborative team player who can work effectively with global teams and, with experience, coach and support local Service Engineers.
• Data-Driven Mindset: Interested in using equipment data, system reports, and technical analysis to identify root causes and improve equipment performance.
• Experience: Previous experience in field service, technical support, equipment engineering, maintenance, installation, or troubleshooting is preferred. New college graduates are also welcome to apply, with structured training and on-the-job development provided.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Use of AI Statement 

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.